Sr. Applications Support Engineer (SRE)

Thomson Reuters; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate Applications Support Engineer to join their Service Management team. In this dynamic role, you will collaborate with development teams to ensure operational readiness of applications, drive service improvements, and tackle complex technical challenges. You will be part of a high-performing team dedicated to enhancing software quality and reliability while supporting a transformative approach to technology. If you thrive in a fast-paced environment and have a keen interest in emerging technologies, this opportunity offers a chance to make a significant impact in a world-class organization.

Qualifications

• 5+ years of experience in software development and technology operations.
• Strong customer service and problem-solving skills required.
• Bachelor's degree in Computer Science or related field preferred.

Responsibilities

• Partner with development teams for operational readiness of applications.
• Drive service improvement and ensure compliance with standards.
• Monitor and analyze operational metrics for applications.

Skills

Software Development

Problem-Solving

Customer Service

Organizational Skills

Critical Thinking

Communication Skills

Troubleshooting

Conflict Management

Learning New Technologies

Education

Bachelor's Degree in Computer Science

Equivalent Technical Degree

Tools

JavaScript

HTML/CSS/JS

Node.JS

TypeScript

jQuery

Docker

AWS

Azure

Job description

Applications Support Engineer ( SRE)

Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team and be part of our Service Management team. Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees. This role is part of a high-performing team of talented SRE specialists who provide world-class support for Corporate Services (Commercial Engineering/Corporate Services). You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.

About the Role

In this opportunity as an Applications Support Engineer ( SRE) , you will:

• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Be responsible for monitoring and analyzing business operational and technical key metrics.
• Articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
• Participate in complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and curiosity about emerging technologies.

About You

You’re a fit for the role of Applications Support Engineer ( SRE) if your background includes:

• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
• 5 Years of experience in software development and/or technology infrastructure and operations.
• Fluent in speaking and writing English.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, JavaScript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
• Strong customer service, problem-solving, organizational, and conflict management skills.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL knowledge.