Sr Application Systems Analyst

Socket.dev; Catoosa (OK); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid time off

Flexible spending accounts

Job summary

Cherokee Nation Entertainment is seeking a seasoned systems professional to lead complex technology initiatives across gaming and enterprise platforms. You will analyze processes, design robust system functionality, and drive successful deployments with a focus on regulatory compliance and business objectives.

The role requires strong leadership, extensive experience in gaming systems support, and the ability to collaborate with executives, vendors, and subject matter experts while maintaining

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field.
• Minimum of 7 years of gaming systems support experience.
• Minimum of 5 years of experience supporting or administering IGT Advantage systems preferred.
• Experience working with relational databases and SQL.
• Experience with SSRS Reporting Services or similar reporting tools.

Responsibilities

• Analyze business processes and operational requirements to develop effective system solutions.
• Design user-friendly interfaces and system functionality that meet business objectives and compliance requirements.
• Evaluate, troubleshoot, and resolve complex business system issues.
• Develop functional specifications and detailed system requirements documentation.
• Configure application settings, system tables, and business process workflows.
• Perform application setup, maintenance, and enhancements according to organizational policies and procedures.
• Lead system implementation efforts and ensure successful deployment of new functionality.
• Support strategic system roadmaps and integration initiatives.
• Create comprehensive test plans and test scripts.
• Conduct user acceptance testing (UAT), system testing, and integration testing.
• Validate system performance and ensure solutions meet business and technical requirements.
• Develop end-user documentation and training materials tailored to both technical and non-technical audiences.
• Conduct training sessions for super-users and key stakeholders.
• Facilitate smooth system transitions and promote user adoption.
• Provide ongoing application support, issue analysis, troubleshooting, and resolution.
• Identify opportunities for process improvements and system optimization.
• Manage high-priority incidents and coordinate resolution efforts.
• Participate in on-call support rotation and provide after-hours support when necessary.
• Lead and mentor team members, providing guidance and technical direction.
• Collaborate with executives, managers, subject matter experts, vendors, and third-party representatives.
• Manage multiple projects and priorities simultaneously while maintaining high-quality results.

Skills

Analytical skills

Leadership

Communication

Problem-solving

Travel readiness

Education

Bachelor's degree in Information Systems/CS/Business Tech

Tools

SQL

SSRS Reporting Services

IGT Advantage

Job description

The ideal candidate is an experienced systems professional with strong analytical, technical, and leadership skills who thrives in a fast-paced environment. If you are passionate about system design, application support, process improvement, and leading complex technology initiatives, we encourage you to apply.

Responsibilities

• Analyze business processes and operational requirements to develop effective system solutions.
• Design user-friendly interfaces and system functionality that meet business objectives and compliance requirements.
• Evaluate, troubleshoot, and resolve complex business system issues.
• Develop functional specifications and detailed system requirements documentation.
• Configure application settings, system tables, and business process workflows.
• Perform application setup, maintenance, and enhancements according to organizational policies and procedures.
• Lead system implementation efforts and ensure successful deployment of new functionality.
• Support strategic system roadmaps and integration initiatives.
• Create comprehensive test plans and test scripts.
• Conduct user acceptance testing (UAT), system testing, and integration testing.
• Validate system performance and ensure solutions meet business and technical requirements.
• Develop end-user documentation and training materials tailored to both technical and non-technical audiences.
• Conduct training sessions for super-users and key stakeholders.
• Facilitate smooth system transitions and promote user adoption.
• Provide ongoing application support, issue analysis, troubleshooting, and resolution.
• Identify opportunities for process improvements and system optimization.
• Manage high-priority incidents and coordinate resolution efforts.
• Participate in on-call support rotation and provide after-hours support when necessary.
• Lead and mentor team members, providing guidance and technical direction.
• Collaborate with executives, managers, subject matter experts, vendors, and third-party representatives.
• Manage multiple projects and priorities simultaneously while maintaining high-quality results.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field; equivalent experience may be considered.
• Minimum of 7 years of gaming systems support experience.
• Minimum of 5 years of experience supporting or administering IGT Advantage systems preferred.
• Experience working with relational databases and SQL.
• Experience with SSRS Reporting Services or similar reporting tools.
• Strong understanding of system integrations and full software development lifecycle methodologies.
• Experience gathering business requirements and translating them into technical specifications.
• Proven ability to manage complex projects and competing priorities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strategic system planning and roadmap development experience.
• Advanced product and application management expertise.
• Experience working in highly regulated environments.
• Strong customer service orientation and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated leadership and mentoring capabilities.
• Ability to travel occasionally, including overnight travel.
• Availability to provide after-hours and weekend support as needed.
• Participation in an on-call support rotation.
• Possession of a smartphone to maintain communication availability.
• Valid driver's license with a satisfactory driving record.
• Ability to obtain and maintain all required gaming licenses and regulatory approvals.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s what awaits you:

• Health & Wellness:Choose from top-notch health plans,24/7 Telemedicine access, andon-site health clinics(at select locations).

• Financial Security:Grow your future with a generous401(k) matchandpaid vacation, sick time, bereavement, and holidays.

• Work-Life Balance:Enjoyflexible spending accounts,maternity/paternity leave, andvoluntary benefitsfor added peace of mind.

• And More:Earnincentivesbased on performance,refer friendsand get rewarded, and enjoydiscountsandholiday appreciation gifts.

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.

• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment