Sr. Application Engineer- Planogram & Space Planning Systems

Bass Pro Shops; Springfield, Northern (MO, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical, dental, vision

401k retirement savings

Paid holidays and vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Senior Application Engineer for Planogram & Space Planning Systems to lead technical ownership and support across enterprise applications. You will partner with Merchandising, Space Planning, and vendors to design, test, and deploy solutions that optimize floor planning and master data across retail ecosystems.

The role requires deep know-how in planogram processes, data integration, and cloud/on-premise platforms, with a focus on stability, performance, and

Qualifications

• Bachelor's degree in IT, CS, IS, Engineering, or related field.
• 10+ years of experience supporting enterprise retail applications.
• 7+ years implementing or administering planogram/space planning software.
• Experience troubleshooting production issues in complex environments.
• Experience with SaaS and on-premise platforms.

Responsibilities

• Own enterprise planogram/space planning apps; provide L2/L3 support and upgrades.
• Translate business requirements into technical designs and drive testing and releases.
• Design and troubleshoot integrations with ERP, PIM, data warehouses, and reporting systems.
• Lead incident management, root-cause analysis, and ITIL-aligned processes.
• Collaborate with Merchandising, Space Planning, and vendors on enhancements.

Skills

Planogram software

SQL databases

REST APIs

ETL/data integration

Azure/AWS

ITIL processes

Data warehousing

Monitoring tools

Version control

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

Blue Yonder Space Planning (JDA)

RELEX

Space SymphonyAI Retail Planning

Other planogram platforms

Job description

POSITION SUMMARY:

The Senior Application Engineer – Planogram & Space Planning Systems is responsible for the technical administration, support, integration, enhancement, and delivery of enterprise planogram and space planning applications. This role serves as the primary IT owner for planogram platforms and related integrations, ensuring system stability, data integrity, performance, and alignment with business objectives. The ideal candidate possesses hands‑on experience implementing and supporting retail space planning applications and can effectively partner with Merchandising, Category Management, Space Planning, Store Operations, Data Management, and external vendors. While this is primarily a technical role, success requires a strong understanding of planogram processes, product hierarchy structures, floor planning, assortment strategies, and retail master data. This individual will participate in solution design, application architecture, integrations, vendor management, production support, and continuous improvement initiatives across the merchandising technology landscape.

Key Responsibilities

Application Engineering & Support

Serve as the technical owner for enterprise planogram and space planning applications. Provide Level 2 and Level 3 application support for production issues, user requests, and system defects. Monitor application health, identify root causes, and implement corrective actions. Manage software upgrades, patches, releases, and platform maintenance activities. Configure application settings, security roles, workflows, and system parameters. Develop and maintain technical documentation, support procedures, and knowledge articles.

Solution Delivery

Participate in the implementation and expansion of planogram and space planning platforms. Translate business requirements into technical designs and solution specifications. Collaborate with vendors, architects, developers, and infrastructure teams on system enhancements. Lead technical testing activities, including unit testing, integration testing, and user acceptance support. Support deployment planning and release management processes.

Integration & Data Management

Design, support, and troubleshoot integrations between planogram applications and enterprise systems including: Product Information Management (PIM) ERP platforms Merchandising systems Inventory and replenishment systems Data warehouses and reporting platforms Supply chain planning solutions Analyze and resolve interface failures, data quality issues, and synchronization problems. Support APIs, ETL processes, message queues, file transfers, and batch processing solutions. Ensure data integrity across merchandising and space planning ecosystems.

Technical Analysis & Troubleshooting

Investigate application performance issues and implement optimization solutions. Perform root cause analysis for recurring incidents. Work closely with infrastructure, database, cloud, and network teams to resolve complex technical issues. Manage incident, problem, and change activities following ITIL best practices. Participate in on‑call support as required.

Business & Vendor Collaboration

Partner with Space Planning, Merchandising, and Category Management teams to understand operational requirements. Provide technical consultation on platform capabilities and enhancement opportunities. Coordinate with software vendors regarding support cases, upgrades, and product roadmap initiatives. Act as the IT subject matter expert for planogram and space planning technology.

Required Qualifications

• Education Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
• Experience 10+ years of experience supporting enterprise retail applications.
• 7+ years of experience implementing, supporting, or administering planogram and space planning software solutions.
• Experience troubleshooting production application issues in complex enterprise environments.
• Experience supporting third‑party SaaS and on‑premise software platforms.

Technical Skills

• Experience with one or more of the following: Blue Yonder Space Planning (JDA) 345 RELEX Space SymphonyAI Retail Planning Similar planogram management platforms
• Strong knowledge of: SQL and relational databases, REST APIs and web services, ETL and data integration processes, Batch processing and file‑based integrations Azure or AWS cloud platforms, Application monitoring tools, Version control and deployment practices ITIL support processes.

Preferred Qualifications

• Experience in the retail, sporting goods, outdoor, grocery, or specialty retail industries.
• Knowledge of merchandising systems and retail master data structures.
• Experience working with Azure Data Factory, Power BI, or enterprise integration platforms.
• Experience with Agile delivery methodologies.
• ITIL Foundation, Azure, AWS, or related certifications.

TRAVEL REQUIREMENTS:

n/a

PHYSICAL REQUIREMENTS:

Regularly completes computer work and sits. Occasionally walks and stands. Seldomly or never lifts up to 50lbs.

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world‑class resorts and conservation attractions!
• Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of her father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world‑class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best‑of‑the‑best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”