Retail Manager - Operations

Bass Pro Shops; Mesa (AZ); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Discounts on merchandise

Medical insurance

401k retirement savings

Paid holidays & vacation

Job summary

Bass Pro Shops in Mesa, AZ is seeking a Retail Manager to supervise one or more Sales Departments, drive customer service, and execute pricing and merchandising plans. You will lead staff selection, training, and performance reviews while ensuring store goals are met and plans are executed with excellence.

The role emphasizes planograms, inventory control, and staff scheduling, with a focus on delivering a legendary customer experience every day.

Qualifications

• Minimum 3–5 years in Retail Management.
• Experience supervising one or more sales departments.
• Strong customer service and staff development focus.

Responsibilities

• Oversee merchandise presentation and pricing.
• Recruit, interview, train, and evaluate department staff.
• Maintain planograms and inventory controls as directed.
• Ensure a legendary customer experience and meet financial plans.
• Open/close store and manage scheduling and productivity.

Skills

Financial math

Interpersonal skills

Presentation skills

Team leadership

Tools

Excel

POS systems

Inventory software

Job description

POSITION SUMMARY

The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

ESSENTIAL FUNCTIONS

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

Meets or exceeds all financial plans as set by the Company.

Executes all Sales plans as directed by the Company.

Opens and closes the Store.

Obtains "Manager on Duty" responsibilities.

Maintains planograms as set by the Corporate Office.

Staff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares/approves performance appraisals, recommends merit/promotion increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.

Resolves customer and associate issues.

Carrying out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

EXPERIENCE/QUALIFICATIONS

Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

KNOWLEDGE, SKILLS, AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of other financial, legal, and technical information
• Ability to read and analyze certain reports.
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
• Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS

N/A

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

PHYSICAL REQUIREMENTS

Regularly performs computer work, walks, and stands

Occasionally sits and lifts up to 50 lbs.

Occasionally ascend or descend ladders, stairs, step stools, etc.

Occasionally operate machinery and/or power tools

Occasionally operate motor vehicles or heavy equipment.

Occasionally work in low or high temperatures

Occasionally work in outdoor elements such as precipitation and wind.

Occasionally work in noisy environments

Occasionally work in hazardous conditions

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more.

In 2017 Bass Pro Shops joined forces with Cabela’s to create a best-of-the-best experience with superior products, dynamic locations and outstanding customer service.

Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort.

Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America’s Best Employers."