Application Development and Support Specialist
Vertiv
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Job summary
Vertiv in Westerville, Ohio, is seeking a Manufacturing ERP Product Specialist to drive enhancements, standardize processes, and align ERP capabilities with global strategy. You will partner with Product Owners, regional teams, and support groups to translate business needs into scalable ERP solutions, focusing on production planning, BOMs, MRP, and WIP.
This role emphasizes continuous improvement, knowledge transfer, and governance to ensure reliable, globally standardized ERP delivery across
Qualifications
- 3+ years of experience with ERP systems through implementation, support, enhancement delivery, or product management roles.
- Proven ability to translate business requirements into scalable ERP solutions.
- Experience driving ERP transformation, template deployment, or process harmonization across regions.
- Ability to support global ERP standardization and governance initiatives.
Responsibilities
- Design, evaluate, and deliver ERP enhancements that improve processes and system capabilities.
- Translate business needs into standardized ERP solutions aligned with global strategy.
- Drive convergence of regional processes toward a common global template.
- Provide expert-level functional support and enablement for ERP users and support teams.
Skills
Tools
Job description
JOB DESCRIPTION Product Specialist – Manufacturing ERP POSITION SUMMARY
The Manufacturing ERP Product Specialist is responsible for driving business value and operational excellence by evolving ERP capabilities through targeted enhancements, process improvements, and strategic initiatives. The role operates at the intersection of business process expertise, ERP product ownership, and global standardization, enabling continuous improvement and alignment with the organization’s target operating model.
The Product Specialist works closely with Product Owners, business stakeholders, support teams, and technical delivery teams to ensure ERP solutions are scalable, standardized, and aligned with regional and global business objectives.
- Production Planning
- Bills of Materials (BOMs)
- Routings
- Material Requirements Planning (MRP)
- Work Orders / Work in Progress (WIP)
- Warehouse Management
- Design, evaluate, and deliver ERP enhancements that improve business processes, operational efficiency, and system capabilities.
- Translate business requirements into scalable, sustainable, and standardized ERP solutions.
- Ensure enhancements align with global ERP strategy, architecture principles, and product roadmaps.
- Partner with Product Owners to define priorities, assess business value, and support roadmap execution.
- Drive convergence of regional ERP processes toward a common global template.
- Analyze local process variations, configurations, and customizations to identify opportunities for standardization.
- Reduce unnecessary custom solutions by promoting globally supported ERP capabilities.
- Identify and eliminate duplicate, fragmented, or inefficient processes and solutions.
- Support adoption of the target operating model through harmonized ERP processes.
- Provide expert-level functional support for complex, non-standard, or recurring ERP issues.
- Support escalation management for critical incidents and ensure effective resolution.
- Perform root cause analysis on recurring issues and convert findings into improvement opportunities and enhancement backlog items.
- Collaborate with support teams to improve application stability, reliability, and user experience.
- Develop and maintain functional documentation, process guidelines, and solution playbooks.
- Transfer knowledge to Second-Level Support teams to improve operational effectiveness and reduce dependency on specialist support.
- Promote consistent ERP usage through training, guidance, and knowledge-sharing activities.
- Maintain and improve ERP system reliability, performance, and availability.
- Reduce recurring incidents through proactive problem management and continuous improvement initiatives.
- Deliver enhancements and improvement initiatives within agreed scope, timelines, and budget.
- Ensure solutions meet business requirements while maintaining alignment with global ERP standards.
- Maximize contribution toward strategic enhancement, standardization, and ERP convergence initiatives.
- Reduce regional deviations and unnecessary customizations.
- Increase adoption of global ERP capabilities and standardized processes.
- Receives ERP product strategy, architectural guidelines, and priority direction.
- Provides functional designs, regional process impacts, and ERP configuration considerations.
- Supports critical issue escalation and operational feedback.
- Provides specialist expertise, resolution guidance, and knowledge transfer.
- Aligns delivery priorities across Run, Enhance, and Converge activities.
- Collaborates on business requirements, process improvements, solution validation, and adoption.
Prioritize enhancements, review progress, and validate alignment with business priorities.
Review escalations, identify knowledge gaps, and define actions to improve support effectiveness.
Align regional initiatives with global ERP strategy and evaluate value delivery.
- 3+ years of experience working with ERP systems through implementation, support, enhancement delivery, or product management roles.
- Demonstrated experience delivering ERP improvements and process standardization across multiple business units or regions.
- Proven ability to translate business requirements into scalable and sustainable ERP solutions.
- Experience supporting global ERP transformation, template deployment, or process harmonization initiatives.
- Strong functional knowledge and configuration experience with Oracle E-Business Suite Manufacturing modules.
- Experience supporting Manufacturing ERP processes including Planning, BOM Management, Routings, MRP, Work Orders/WIP, and Warehouse Management.
- Proficiency with ServiceNow for incident management, workflows, and knowledge base management.
- Experience using SharePoint or similar collaboration platforms for documentation and knowledge sharing.
- Understanding of ERP convergence methodologies, global template governance, and standardization practices.
- Strong analytical and problem-solving skills with the ability to identify root causes and drive sustainable solutions.
- Excellent communication skills with the ability to engage business stakeholders and technical teams.
- Consultative mindset with the ability to provide structured, expert-level guidance.
- Ability to balance regional business requirements with global standardization objectives.
- Strong project management skills with the ability to manage multiple enhancement initiatives simultaneously.
- Ability to mentor, coach, and transfer knowledge to support teams and business users.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Safety.Integrity.Respect.Teamwork.Inclusion.
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email tohelp.join@vertiv.com.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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