Sr Analyst - TechOps IT North America MQ & RD

Elanco; Elwood (IN); On-site; USD 95,000 - 130,000; Full time

Job summary

Elanco is seeking a Site Senior IT Analyst for the Elwood manufacturing facility to ensure reliable and secure IT infrastructure across manufacturing and labs. You will partner with OT stakeholders and lead IT projects to enable safe, compliant, and efficient operations.

Responsibilities include maintaining site IT systems, collaborating with regional/global IT teams, and delivering technology solutions aligned with regulatory standards while supporting 24/7 operations on-site.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• Minimum of 5 years of hands-on IT experience, preferably in manufacturing, lab, or regulated environments.
• Minimum of 2 years of hands-on IT project management experience with senior stakeholders.
• Proven troubleshooting and root-cause analysis across IT/OT environments and infrastructure.

Responsibilities

• Ensure reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations; troubleshoot issues in a compliant manner.
• Serve as the primary on-site IT contact for site leadership and liaise with regional/global IT teams, vendors, and service providers.
• Build partnerships with business/operational stakeholders to identify needs and deliver effective technology solutions.
• Provide local support for enterprise applications and maintain site-specific systems, including validation and change control.
• Lead and manage multiple technology projects, including scope definition, risk management, and status communication.

Skills

Cisco networking

Wireless access points

Palo Alto firewalls

VMware

Windows Server

SolarWinds

ITIL / ServiceNow

Incident management

Change management

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

VMware vSphere

SolarWinds

Job description

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better - join our team today!

Your Role: Site Sr IT Analyst – Manufacturing Operations

As the Site Sr IT Analyst, you will be the primary on-site IT partner for the Elwood Manufacturing facility, supporting manufacturing, laboratory, and business operations. You will be responsible for maintaining reliable and secure IT infrastructure while partnering with Operational Technology (OT) stakeholders to implement technology solutions that enable safe and efficient operations.

Your Responsibilities:

• Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations, while troubleshooting and resolving technical issues in a compliant manner.
• Serve as the primary on-site IT contact for site leadership and as the key liaison to regional and global IT teams, vendors, and service providers.
• Build strong partnerships with business and operational stakeholders to identify needs and deliver effective technology solutions.
• Troubleshoot and resolve technical issues in a timely manner while ensuring compliance with site procedures, regulatory requirements, and corporate standards.
• Provide local support for enterprise applications and maintain end-to-end ownership of site-specific systems, including validation and change control.
• Lead and manage multiple technology projects simultaneously, including scope definition, risk management, and status communication.

What You Need to Succeed (minimum qualifications):

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent level of experience).

• Experience: Minimum of 5 years of hands-on IT experience, preferably in manufacturing, laboratory, or regulated environments.
• Experience: Minimum of 2 years of hands-on IT project management experience and experience partnering with senior stakeholders.
• Proven troubleshooting and root cause analysis skills across infrastructure, applications, and integrated IT/OT environments.
• Technical Expertise: Strong technical knowledge and hands-on experience with enterprise infrastructure, including last mile support of networking (Cisco switches, wireless access points, Palo Alto firewalls), virtual server environments (VMWare), Windows Servers, monitoring and performance management (e.g. SolarWinds), storage and archiving services.
• Experience with IT service management processes and tools, including incident, change, asset, and lifecycle management; experience with ITIL (ServiceNow).

What will give you a competitive edge (preferred qualifications):

• Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows.
• Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
• Experience with quality systems such as Veeva Vault.
• Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.

Additional Information:

• Location: Elwood, KS, manufacturing site, on-site, in-person
• Schedule: Standard 8-hour day shift, Monday-Friday
• Travel: 10%
• On-call: Some on-call support may be required to support 24/7 operations
• Work Environment: Position requires exposure to production and R&D environments
• Misc. Minimal IT support for St. Joseph Distribution site Lenexa mfg. site

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.