Sr. Analyst, Risk & Claim Analytics

Petco; Natick (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Petco is seeking an experienced Risk Management professional to lead recurring risk and claims reporting, data validation for renewals, and recovery efforts. You will manage loss data, maintain dashboards, and support actuarial reviews, while developing SharePoint resources and standardized processes across the team.

Qualified candidates have 5+ years in risk/claims analytics, advanced Excel, and knowledge of RMIS tools.

Qualifications

• Bachelor’s degree in Risk Management, Insurance, Business, Analytics, Finance, or related field.
• Minimum five (5) years of experience in risk management, insurance, claims, or analytics support.
• Advanced Excel required (pivot tables, lookups, large-data manipulation); experience with Smartsheet, Power BI, Tableau, or a comparable reporting tool strongly preferred.
• Experience with a RMIS, claims system, or structured claims data preferred. Demonstrated ability to manage high-volume recurring workflows with accuracy.
• Strong organizational skills and comfort operating with confidential and sensitive information.
• ARM or progress toward an insurance designation preferred.

Responsibilities

• Build, maintain, and distribute recurring risk and claims reporting — loss runs, frequency and severity trending, claim aging, reserve movement, litigation inventory, and total cost of risk dashboards.
• Track retained and out-of-pocket losses falling below deductible or within self-insured retention, including store-level losses paid outside the TPA.
• Compile and validate exposure data for the annual renewal cycle — statements of values, payroll, revenue, fleet schedules, store counts, and supplemental applications.
• Support subrogation and recovery efforts by assembling loss documentation, incident records, and supporting evidence packages, and by tracking recovery status and realized dollars.
• Assemble data for actuarial reviews, allocation exercises, and audit requests.
• Lead the design, development, and maintenance of the team’s SharePoint site, including claims, certificates of insurance, policy summaries, and other educational resources.
• Document and continuously improve recurring risk processes, including written procedures and training materials, with an explicit goal of automating or eliminating manual steps.
• Perform other related duties, tasks and responsibilities as required, assigned and directed.

Skills

Attention to Detail

Follow-Through

Resourcefulness

Process Documentation

Education

Bachelor’s degree in Risk Management/Insurance/Business/Analytics/Finance

ARM or progress toward insurance designation

Tools

Excel (Advanced)

Smartsheet

Power BI

Tableau

RMIS/Claims system

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions

The partner must be able to perform all of the following duties and responsibilities with or without reasonable accommodation:

• Build, maintain, and distribute recurring risk and claims reporting — loss runs, frequency and severity trending, claim aging, reserve movement, litigation inventory, and total cost of risk dashboards — for internal leadership and external partners.
• Track retained and out-of-pocket losses falling below deductible or within self-insured retention, including store-level losses paid outside the TPA, and report retained-loss totals on a defined cadence.
• Compile and validate exposure data for the annual renewal cycle — statements of values, payroll, revenue, fleet schedules, store counts, and supplemental applications — and deliver complete data packages against the renewal calendar.
• Support subrogation and recovery efforts by assembling loss documentation, incident records, and supporting evidence packages, and by tracking recovery status and realized dollars.
• Assemble data for actuarial reviews, allocation exercises, and audit requests.
• Lead the design, development, and maintenance of the team’s SharePoint site, including claims, certificates of insurance, policy summaries, and other educational resources.
• Document and continuously improve recurring risk processes, including written procedures and training materials, with an explicit goal of automating or eliminating manual steps.
• Perform other related duties, tasks and responsibilities as required, assigned and directed.

Behavioral Competencies

• Attention to Detail: Ensures accuracy when reviewing loss data, exposure schedules (SOVs), invoices, and contract terms.
• Follow-Through & Accountability: Tracks open items, claims inquiries, and documentation through to resolution; follows up proactively with internal teams, adjusters, and outside partners without requiring reminders.
• Resourcefulness: Navigates the business environment effectively to identify the right contacts, resolve ambiguous requests, and bridge communications between internal and external stakeholders.
• Process Documentation: Consistently documents workflows, systems steps, and procedures during daily execution to maintain clear, up-to-date SOPs.

Education / Experience

• Bachelor’s degree in Risk Management, Insurance, Business, Analytics, Finance, or a related field, or an equivalent combination of education, experience, and/or training.
• Minimum five (5) years of experience in risk management, insurance, claims, or analytics support, preferably in a corporate risk, brokerage, or TPA environment.
• Advanced Excel required (pivot tables, lookups, large-data manipulation); experience with Smartsheet, Power BI, Tableau, or a comparable reporting tool strongly preferred.
• Experience with a RMIS, claims system, or structured claims data preferred.Demonstrated ability to manage high-volume recurring workflows with accuracy and without prompting.
• Strong organizational skills and comfort operating with confidential and sensitive information.
• ARM or progress toward an insurance designation preferred.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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