Sr. Analyst, Process Enablement - Supply Chain

Vertiv Corporation; Westerville (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Vertiv Corporation in Westerville, OH seeks a Sr. Analyst, Process Enablement - Supply Chain to provide expert support for global templates, issue triage, and end-to-end process guidance.

The role collaborates with Business Process Enablement Lead and Training & Knowledge Coordinator, handling module-specific queries across Order Management, Sourcing, Pricing, and related Oracle EBS areas.

Qualifications

• Bachelor's degree required in a business or technical field.
• 2-4 years in Oracle EBS functional support or enablement.
• Experience handling module-specific user queries and triage.
• Exposure to Oracle EBS workflows in field/services environment.
• Strong English communication; other languages a plus.
• Ability to document requirements for ERP delivery teams.
• Analytical and problem-solving skills.

Responsibilities

• Supports Oracle EBS modules including Order Management, Sourcing/PO, Pricing, Project Manufacturing, Project Management, Time & Labor, Billing, and HRMS.
• Owns resolution of service module-specific issues from triage to escalation.
• Documents business requirements and assesses process impacts.
• Provides updates on design, fixes, and resolved tickets.
• Interfaces with Business Process Enablement Lead and Training Coordinator.
• Escalates unresolved issues to ERP Second Level Support.
• Performs structured functional triage before ticket creation and issue validation.
• Advises on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing clear guidance to users.
• Familiar with Oracle EBS, ServiceNow, SharePoint, process mapping and exception handling.

Skills

Oracle EBS knowledge

Issue triage

Process enablement

Analytical thinking

Written & verbal English

Documentation skills

Education

Bachelor's degree in Business Admin, Accounting, Finance, Economics, Engineering, IT or CS

Tools

Oracle EBS

ServiceNow

SharePoint

Job description

Position Summary

Sr. Analyst, Process Enablement - Supply Chain provide expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for supply chain end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

Responsibilities

• Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
• Owns resolution of service module-specific issues from initial triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
• Escalates unresolved issues to ERP Second Level Support on the IT side.
• Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
• Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
• Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
• Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
• 2-4 years in Oracle EBS functional support or business process enablement.
• Experience in handling module-specific user queries and functional triage.
• Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
• Strong written and verbal communication skills in English; other languages are a plus.
• Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
• Analytical thinking and problem-solving skills.
• Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
• Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
• Proficiency in process mapping, transaction flows, and exception handling.
• Experience with formalization of module-specific business requirements.

Physical & Environmental Demands

No special physical requirements.

Travel Requirements

10% travel required.

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES - High-Performance Culture - Customer Focus - Operational Excellence - Innovation - Financial Strength VERTIV BEHAVIORS - Own it - Act with urgency - Foster a customer-first mindset - Think big and execute - Lead by example - Drive continuous improvement - Learn and seek out development - Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].