Sr. Analyst, Operations Analytics, Firehouse Subs

Ruby Brut Inelek (Pty) Ltd; Jacksonville (FL); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Restaurant Brands International Inc. is seeking a Senior Analyst, Operations Analytics to drive guest experience and operational efficiency for Firehouse Subs in the United States and Canada.

You will develop dashboards and provide data-driven insights to improve performance and consistency across the system, working closely with cross‑functional teams. This role requires partnering with Operations, Marketing, Digital, Finance and Training, translating data into actionable recommendations, and

Responsabilités

• Analyze key performance metrics such as Guest Satisfaction, Speed of Service, Brand Audits, and Training Completions to identify trends, opportunities, and areas for operational improvement.
• Conduct root cause analysis to diagnose underperformance and provide strategic recommendations that enhance restaurant operations and guest experience.
• Use guest feedback and operational data sources to support continuous improvement initiatives across the restaurant network.
• Evaluate operational pilots and test initiatives by analyzing performance data and providing recommendations for scaling successful initiatives.
• Identify opportunities to improve operational efficiency and consistency through benchmarking, performance tracking, and operational insights.
• Develop and maintain dashboards and reports (Tableau) to monitor performance and support decision-making.
• Prepare recurring performance reports on metrics such as drive-thru utilization, hours of operation, guest satisfaction, and operational compliance.
• Translate complex data into clear insights and narratives for leadership, field teams, and cross-functional partners.
• Explore AI-driven analytics and automation to streamline reporting processes and improve forecasting.

Outils

Tableau

Description du poste

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Senior Analyst, Operations Analytics plays a vital role in enhancing the guest experience and operational efficiency by analyzing key metrics and identifying opportunities for improvement across Firehouse Subs restaurant operations in the United States and Canada. This role is responsible for developing dashboards, generating actionable insights, and supporting cross-functional initiatives that improve operational performance and guest satisfaction.

The Senior Analyst will partner closely with teams across Operations, Marketing, Digital, Finance, and Training to ensure insights support strategic priorities and operational excellence. This role also collaborates with field teams and franchise partners to translate analytics into practical, data-driven recommendations that improve restaurant performance and consistency across the system.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates are expected to work onsite 5 days per week out of our office in Jacksonville, FL.

What You'll Do:

Operations Performance Analysis

• Analyze key performance metrics such as Guest Satisfaction, Speed of Service, Brand Audits, and Training Completions to identify trends, opportunities, and areas for operational improvement.
• Conduct root cause analysis to diagnose underperformance and provide strategic recommendations that enhance restaurant operations and guest experience.
• Use guest feedback and operational data sources to support continuous improvement initiatives across the restaurant network.
• Evaluate operational pilots and test initiatives (e.g., service model changes, operational processes, or technology deployments) by analyzing performance data and providing recommendations for scaling successful initiatives.
• Identify opportunities to improve operational efficiency and consistency through benchmarking, performance tracking, and operational insights.

Reporting & Dashboard Development

• Develop and maintain dashboards, reports, and analytical tools (primarily using Tableau) that enable stakeholders to monitor performance and make data-driven decisions.
• Prepare recurring performance reports on metrics such as drive-thru utilization, hours of operation, guest satisfaction, and operational compliance.
• Translate complex operational data into clear insights and compelling narratives that inform decision-making for leadership, field teams, and cross-functional partners.
• Explore opportunities to leverage AI-driven analytics and automation to streamline reporting processes, enhance forecasting capabilities, and improve operational visibility.

Cross-functional Collaboration & Strategy Development

• Partner with teams across Operations, Marketing, Digital, Finance, and Training to share insights and support initiatives aimed at improving operational standards and guest experience.
• Collaborate with internal stakeholders and franchisee partners to gather feedback, validate insights, and support the execution of key operational initiatives.
• Support the development and implementation of operational strategies informed by data and performance analytics.

Data Quality & Integrity

• Ensure the accuracy and reliability of operational data by working closely with the RBI data team and validating data sources across multiple systems.
• Support the integration and use of additional operational datasets, including supply chain and vendor data (e.g., Sygma), to expand analytical insights.
• Manage ongoing data requests and support the evolution of reporting tools as new data sources and business needs emerge.

Special Projects & Executive Presentations

• Contribute to ad hoc analytical projects and operational initiative