Sr Analyst-Global Navigation

Lowe's; Mooresville (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401k match

Stock purchase plan

Tuition assistance

Maternity leave

Associate discount

Job summary

Lowe's Corporations, Inc. in Mooresville, North Carolina, is seeking a Sr Analyst, Global Navigation to conduct internal and external research, benchmark customer behavior, and analyze data to optimize engagement.

You will generate insights and actionable recommendations to align performance with financial objectives and coach junior analysts. You will collaborate with IT, product management, and data science teams on intent-based, personalized navigation, define UAT/QC plans for A/B tests and

Qualifications

• Bachelor's degree in business administration, marketing, finance or related field or equivalent years of experience.
• 3 years online experience or omnichannel merchandising/marketing preferred.
• 2 years of high SKU count retail environment experience preferred.

Responsibilities

• Apply analytical techniques to evaluate site search results, browse paths and product findability.
• Build expertise in search/navigation for optimal customer experience and taxonomy best practices.
• Mine search/browse data to identify trends, address null searches and improve navigation performance.
• Develop and maintain customer-facing hierarchy and attribute models to power faceted navigation.
• Provide data-driven insights and recommendations to inform strategy and financial objectives.

Skills

Online merchandising

Omnichannel

Retail analytics

Education

Bachelor's degree

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Sr Analyst, Global Navigation will conduct internal and external research, benchmarking and analysis of customer behavior and other relevant data. This role will generate insights and actionable recommendations within assigned area to optimize customer engagement and ensure performance aligns with financial and operational objectives. The Sr Analyst will be responsible for tracking, analyzing and reporting key metrics, creating action plans, and delegating tasks to address areas of opportunity. This role will contribute to the development of best practices and coach and mentor less experienced analysts, fostering growth and knowledge-sharing across the organization.

Work with a Winning Team

On our team, you’ll have the chance to shape the future of retail technology while working alongside talented individuals and leaders who share your passion for innovation and excellence. Our CEO is forward-thinking when it comes to tech, and with a technology team led by one of Forbes Top 50 CIOs you can come to work knowing you’ll have the tools, tech, and support needed to advance your skills.

Since we’ve been in business for over 100 years, we’ve built an excellent track record of growth and success. We also know what it takes to create an inclusive culture that supports you. Here you have the freedom to team up and collaborate, explore your every curiosity, and help us shape the future of retail.

What You Will Do

• Apply proven analytical and problem-solving techniques to evaluate the relevancy and effectiveness of site search results, browse paths and overall product findability.
• Build expertise in search and navigation focused on customer experience, staying up to date with evolving query optimization, taxonomy, and product attribute best practices.
• Mine search and browse data to identify trends, address null searches, low engagement queries, and improve category navigation performance.
• Assist in developing and maintaining the customer-facing hierarchy structure and category-specific attribute model to power faceted navigation and onsite search.
• Provide insights, competitive intelligence and data-driven recommendations to inform strategy, performance improvements and financial objectives.
• Collaborate with IT, technical product management and data science teams on intent-based, personalized navigation efforts by delivering business requirements, defining UAT/QC plans for A/B tests and new feature/product launches, and presenting recommendations based on competitive and industry best practices.
• Provide data-driven insights to support governance committees in defining and maintaining cross-enterprise alignment of customer-facing navigation and taxonomy.
• Maintain awareness of best practices within the company, competitors and the retail industry, and work with leadership to disseminate these practices across the organization.

Minimum Qualifications

• Bachelor’s degree in business administration, marketing, finance or related field or equivalent years of experience in lieu of education requirement, if applicable
• 4-5 years of relevant retail experience

Preferred Skills/Education

• 3 years of online experience or omnichannel merchandising/marketing
• 2 years of experience in a high SKU count retail environment
• 1 year of experience with background in analytics, statistics, business planning and/or finance

Benefits

401k with up to 4.25% match

Discounted Employee Stock Purchase Plan (15% discount of strike price)

Tuition-Free Education

10-week Maternity/Parental Leave

10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visitLowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.