Sr. Analyst, Customer Excellence

Kraft Heinz; Pittsburgh (Allegheny County); On-site; USD 89,800 - 112,200; Full time

Benefits offered by this job

Healthcare benefits

401k plan

Paid Time Off

Job summary

A leading food company is seeking a CPFR & Forecast Manager in Pittsburgh, responsible for achieving high service performance and leading supply chain management. The ideal candidate will manage forecasts, drive improvements, and collaborate with cross-functional teams. Candidates should have at least 5 years of experience in supply chain with strong analytical and project management skills, along with proficiency in Microsoft Excel. This position offers a competitive salary range, benefits, and a performance-based bonus.

Qualifications

• Minimum 5 years of experience in supply chain, logistics, or operations with a focus on CPFR, forecasting, and service management.
• Proven track record of driving service excellence and improving forecast accuracy.
• Experience with Lean/Six Sigma methodologies and tools.

Responsibilities

• Achieve high levels of service performance like On-Time delivery and Case Fill Rate.
• Lead CPFR, drive forecast collaboration, and manage performance reviews.
• Implement corrective actions for service metrics and forecast variances.

Skills

Analytical skills

Problem-solving

Project management

Communication

Collaboration

Education

Bachelor's degree in Supply Chain, Operations, or related field

Tools

Microsoft Excel

Data analysis tools

Visualization tools

Job description

Job Description

Responsibilities and expectations for the CPFR & Forecast Manager role.

Key Responsibilities

Service KPI Management

• Achieve and sustain high levels of service performance, including On-Time delivery (ORDD), Case Fill Rate (CFR), and Distribution Forecast Accuracy.
• Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions.

CPFR Leadership

• Own end-to-end CPFR, leading forecast collaboration, order reconciliation, and joint business planning (JBP) execution for assigned categories.
• Coordinate weekly CPFR/exception reviews, reconcile customer forecasts vs. company plans, and drive agreed corrective actions to closure.

Forecast Management

• Monitor and action forecast alerts, investigating and resolving variances outside ±15% of M-1 and M-2 forecasts within defined SLA.
• Partner with sales, demand planning, and the customer to update plans and orders.
• Drive measurable forecast improvements, aiming for a +2-5% Forecast Accuracy (F/A) lift vs. baseline by 2026.

Service Performance

• Accountable for On-Time delivery (ORDD) and Case Fill Rate targets, investigating service drivers and implementing corrective actions.
• Manage distributor/customer performance reviews and scorecards, identifying areas for improvement.

Continuous Improvement

• Lead continuous improvement projects using Lean/Six Sigma methods to reduce supply loss and stockouts.
• Review in-stock levels for top 25 SKUs, leading root‑cause analysis for out‑of‑stocks and implementing remediation to improve "out-the-door" sales capture.

Process Documentation and Knowledge Transfer

• Document processes and procedures, enabling knowledge transfer and coaching junior analysts to scale CPFR capability.

Requirements

• Bachelor's degree in Supply Chain, Operations, or related field.
• Minimum 5 years of experience in supply chain, logistics, or operations, with a focus on CPFR, forecasting, and service management.
• Proven track record of driving service excellence and improving forecast accuracy.
• Strong analytical, problem‑solving, and project management skills.
• Excellent communication and collaboration skills, with ability to work with cross‑functional teams and external partners.
• Experience with Lean/Six Sigma methodologies and tools.
• Proficient in Microsoft Office, particularly Excel, and familiar with data analysis and visualization tools.

Preferred Qualifications

• Master's degree in Supply Chain, Operations, or related field.
• Experience with Foodservice distribution companies.
• Familiarity with food industry trends and challenges.
• Certification in CPFR, APICS, or related field.

Location(s)

Pittsburgh/PPG

Benefits

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’s strategy and values.

Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

New Hire Base Salary Range

$89,800.00 - $112,200.00

Bonus

This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

Wellbeing

We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well‑being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Equal Opportunity Statement

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [e-mail] for assistance.