Sr. AI Engineer, CX (Fully Remote)

Gametime; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity package

Flexible PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Wellness programs

Event credits

Off-sites

Tenure recognition

Family-forming benefits

Job summary

Gametime is shaping the live events experience by embedding an AI accelerator within Fan Ops and Marketplace Ops, automating repetitive tasks and making AI the backbone of team operations.

You will identify high-leverage workflows and design agentic systems for issues like fan triage, refunds, and risk scoring, collaborating with cross-functional teammates to deliver impact.

Qualifications

• 4+ years in technical operations or software engineering.
• At least 1 year building production LLM or agentic systems.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience coaching others and communicating effectively.

Responsibilities

• Identify and document high-leverage workflow transformations across operations.
• Design and build agentic workflows for fan issue triage, refund resolution, risk scoring, and more.

Skills

Technical operations

Software engineering

Coaching others

Communicating to non-technical teams

Job description

• Embedded within Fan Ops and Marketplace Ops as an AI Accelerator, working side-by-side with specialists.
• Automate the repetitive and complex, making AI the foundation of team operations.

What You'll Do:

• Identify and document high-leverage workflow transformations across operations.
• Design and build agentic workflows for fan issue triage, refund resolution, risk scoring, and more.

What We're Looking For:

• 4+ years of technical operations or software engineering experience, with at least 1 year building production LLM or agentic systems.
• Demonstrated experience coaching others and communicating technical concepts to non-technical stakeholders.
• Competitive equity package, flexible PTO, medical/dental/vision, life insurance, disability coverage, and family-forming benefits.
• $1,200 annual event credits, company off-sites, wellness programs, and tenure recognition.

Gametime

Gametime makes it easy for people to discover and access live experiences, with platforms supporting over 60,000 events across the US and Canada. They are a mid-sized company focused on reimagining the event ticket industry, with a culture that emphasizes inclusivity and innovation.