Sr. Administrative Clerk (Information and Referral Specialist)

Stanton; Stanton (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Stanton seeks a Sr. Administrative Clerk to provide essential clerical and customer service support for the Family Resource Center. This role requires effective communication skills, particularly in Spanish, and a thorough understanding of community resources to assist families seeking various services.

Benefits

Medical Insurance with City Contribution

Dental and Vision Insurance with City Contribution

Retirement Plan through CalPERS

Vacation and Sick Leave Benefits

Paid Life Insurance

Employee Assistance Program

Qualifications

• Requires two years of professional experience in social services or related work.
• Fluency in reading, speaking, and writing Spanish is required.
• Possession of a valid California driver's license is necessary.

Responsibilities

• Conducts client interviews to provide information and referral services.
• Maintains accurate records and files; verifies information for reports.
• Performs outreach to local organizations and schools.

Skills

Customer Service

Clerical Work

Community Resource Knowledge

Bilingual Communication (Spanish/English)

Education

High School Diploma or GED equivalent

Tools

Office Automation Equipment

Word Processor

Computer Software Applications

Job description

Sr. Administrative Clerk (Information and Referral Specialist)

Sr. Administrative Clerk (Information and Referral Specialist)

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Description

Open until filled. Apply Early! The first review date is: June 10, 2025.

This is a grant-funded position and is subject to and dependent on the continued availability of funds.

Description

Open until filled. Apply Early! The first review date is: June 10, 2025.

This is a grant-funded position and is subject to and dependent on the continued availability of funds.

Work Schedule: Monday - Friday, 9-6 PM

Summary Description: To perform a wide variety of clerical and customer service duties in support of the Stanton Family Resource Center (FRC) and Community Services Department. This position will act as the Information and Referral Specialist for the FRC, providing registration, information, and referrals to families desiring services pertaining to medical, dental, mental health, housing, nutrition, and other basic services; and performs related work as required.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Greets and interviews walk-in and call-in clients seeking community resources; assesses client's immediate needs, provides information regarding service providers, and refers to appropriate resources and/or schedules appointments with Family Support staff.
• Perform a wide variety of highly complex clerical work including the maintenance of accurate and detailed records and files, verifying the accuracy of information, researching discrepancies, and recording information.
• Perform outreach to community organizations and local schools.
• Monitor and coordinate office paper work and activities; conduct a variety of special projects of a routine administrative nature.
• Research and compile information and data for statistical and financial reports; maintain a variety of statistical records; check and tabulate statistical data.
• Operate a variety of office automation equipment including a word processor and computer terminal; input, retrieve and maintain data and text files.
• Perform related duties as assigned.
  
  

Qualification Guidelines

KNOWLEDGE

• Techniques for providing a high level of customer service.
• Modern office methods, practices, procedures and computer equipment.
• Needs, problems, attitudes, and behaviors of people in target communities.
• Available community resources to address community needs.
• English usage, spelling, grammar and punctuation.
• Record keeping and reporting procedures.
• Safe driving principles and practices.
  
  

Abilities/Skills

• Communicate effectively both orally and in writing in Spanish as well as English.
• Relate well to individuals from diverse backgrounds, cultures, incomes, and educational levels
• Make sound, independent decisions within established policy and procedural guidelines.
• Perform highly skilled clerical work including maintenance of appropriate records and compiling information for reports.
• Type at a speed necessary for successful job performance.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Understand and follow oral and written directions.
• Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.
  
  

Experience/Training/Education

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Two (2) years of professional experience working with at-risk families, public or private social services, human services or educational institutions.
• Equivalent to the completion of twelfth grade.
• Fluency in reading, speaking, and writing Spanish is required.
  
  

LICENSE/CERTIFICATE

• Possession of, or ability to obtain, an appropriate, valid California driver's license.
  
  

Physical Activities And Requirements

• Ability to work in a standard office environment requiring prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily activities.
• Movements frequently and regularly require using the wrists, hands and fingers to operate computers and office equipment.
• Occasional overtime, weekend and/or evening work may be required.
• Ability to hear and convey detailed or important instructions or information verbally and accurately.
• Average visual acuity to prepare and read documents.
• Ability to communicate with both the public and co-workers in a clear and concise manner.
• Adapt to standard office sounds generated by office equipment as well as standard noise levels resulting from communication with co-workers and the general public.
  
  

Supplemental Information

An official City of Stanton on-line job application must be filled out in its entirety. Applications may be accompanied by a resume describing experience, education and training in relation to the requirements of the position, however resumes will not be accepted in lieu of a City employment application.

All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include, but is not limited to oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year, unless exhausted sooner.

Once an employment offer has been made, all candidates will participate in a confidential background investigation, have their fingerprints reviewed by the Department of Justice and be required to take a pre-employment medical exam prior to employment.

The City of Stanton is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Below is a list of key benefits offered to employees of the City of Stanton and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

Salary Range: Composed of six (6) steps – Entry step through F step. Each step represents an increase of approximately five (5) percent.

Retirement: Provided through California Public Employees’ Retirement System (CalPERS). Employee pays member contribution.

Vacation: Earned at the rate of 96 hours for the first five (5) years of service. Additional vacation may be earned by employees after five (5) years of service.

Sick Leave: Accumulated on the basis of eight (8) hours per month with a maximum accumulation of two hundred and fifty (250).

Holidays: An average of ten (11) holidays per year, plus ten (10) hours floating holiday per year.

Medical Insurance: Several plans available with City contribution toward premium costs.

Dental Insurance: Two (2) plans are available with City contribution toward premium costs.

Vision Insurance: One (1) plan is available with City contribution toward premium costs.

Life Insurance: City paid life insurance ($50,000)

Disability Insurance: City paid Short and Long Term Disability plans

Employee Assistance Program: Available to all City employees and their immediate families.

Deferred Compensation Plan: The City offers one (1) plan administered by MissionSquare Retirement. This is a voluntary benefit with no City contribution.

Work Schedule: 4/10 or alternative work schedule depending upon the work location.

Holiday Closure: December 24 – December 31

01

Completion of the following supplemental questionnaire is REQUIRED. Resumes and other document attachments will not be considered in lieu of a complete application and may not be used in determining your qualifications for this position. Additionally, the City communicates with candidates regarding their recruitment status via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. You are also highly encouraged to sign up for text alerts. Please acknowledge that you understand and agree to these statements in order to be considered for this position. Do you understand and agree?

• I understand and agree
• I don't understand and agree
  
  

02

Which best describes your level of education?

• High School Diploma or GED equivalent
• Associates Degree
• Bachelor's Degree from an accredited college or university
• Master's Degree
  
  

03

How many years of experience do you have working with at-risk families, public or private social services, human services or educational institutions?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years experience
• 3 or more years of experience
  
  

04

Describe your working knowledge of the Microsoft Office suite of products, including Word, Excel, and Power Point?

• I have no working knowledge of Microsoft Office Suite
• I possess basic working knowledge
• I possess intermediate working knowledge
• I possess advanced working knowledge
  
  

05

Are you fluent in Spanish? Fluency is described as the ability to speak, write, and read a foreign language easily and accurately.

• Yes
• No
  
  

06

Please briefly describe your experiences and education as it relates to the City of Stanton's Sr. Administrative Clerk position and specifically as an Information and Referral Specialist?

07

Please briefly describe your strengths and experiences as they apply to this position?

• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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