Sr. Administrative Assistant - Operations

National Life Group; Montpelier (VT); Hybrid; USD 27,552 - 46,838; Full time

Job summary

National Life Group is seeking an experienced Administrative Professional to provide comprehensive support to the Operations team on our Vermont campus.

The role requires strong organization, prioritization and communication skills, with the ability to manage multiple priorities and be a trusted partner to leadership.

Qualifications

• Bachelor’s degree in Business Administration or related field, or equivalent experience.
• Demonstrated senior‑level administrative experience (5+ years).
• Strong interpersonal skills to handle sensitive situations with tact and diplomacy.
• Ability to anticipate needs of leadership and manage multiple priorities.

Responsibilities

• Act as ambassador between leadership and business areas and coordinate communications.
• Draft communications and manage information flow with leadership.
• Arrange travel, accommodations and expense reports.
• Plan and execute meetings and events for teams and clients.
• Maintain files and prepare information for senior leaders.
• Prepare presentations and related materials for leadership meetings.
• Support onboarding and offboarding of associates.
• Collaborate with administrative professionals to support team objectives.

Skills

Administrative coordination

Communication

Time management

Discretion & diplomacy

Prioritization

Education

Bachelor’s degree

Tools

MSO365

Concur

UltiPro

Job description

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

National Life Group® is a purpose-driven organization with a mission to Do good. Be good. Make good. We are committed to fostering a culture of inclusion, belonging, and diversity where all associates can thrive.

In this role, you will provide administrative support to the Operations team on our Vermont campus. This role will interface with all levels of leadership across the organization. Strong organization, prioritization, discretionary judgment, communication, time management skills, and the ability to manage multiple priorities are critical to this role. Mentorship and professional development opportunities will be provided to support your growth.

This position offers a hybrid work schedule requiring onsite presence four (4) days per week, Monday through Thursday, based on current core days. Schedule expectations may change with advanced notification and manager discretion.

Essential Duties And Responsibilities

• Act as ambassador and spokesperson, both formally and informally, by building rapport between the leadership team and all business areas; position plays a critical role in the overall effectiveness of relationship management, acting as partner and point‑person to coordinate and facilitate communication.
• Draft communication as needed; collaborate with leadership on messaging and managing information flow.
• Arrange travel, accommodations, itineraries and all correspondence related to necessary arrangements including management of expense reports.
• Plan, organize and execute events such as meetings, team building activities, luncheons, client dinners and special projects.
• Maintain files, records, and correspondence for meetings.
• Prepare information and research for senior leadership needs.
• Prepare presentations and related materials.
• Develop a foundational understanding of National Life Group & Operations business models and decision‑making processes.
• Assist in the onboarding and offboarding of business area associates.
• Work collaboratively with other administrative professionals and contribute to the success of the team.
• Other duties as assigned by leadership, including participation on special projects and specific committees as needed to meet business needs.

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field; equivalent years of job experience or certification.
• Minimum of 5 years of senior‑level administrative professional experience.
• High level interpersonal skills to handle sensitive and confidential situations; requires demonstrated poise, tact and diplomacy and ability to interact effectively at all levels.
• Display a high level of initiative, anticipate needs of the leadership.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent quality and attention to detail.
• Must be willing and able to work more than a 40‑hour work week if necessary.
• Strategic mindset as well as strong critical thinking and project coordination skills.
• Experience supporting leadership in a fast‑paced corporate environment preferred.
• Must be able to pass a background check.

Preferred Qualifications

• Proficient with computer software applications in word processing, spreadsheets, database and presentation (e.g., MSO365, Concur, UltiPro) as well as the demonstrated ability to rapidly learn new company‑specific systems and processes.
• Position may require occasional flexibility outside standard business hours to support meetings or events.

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship‑driven business where our people are our greatest strength.

All Applicants Are Expected To

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI‑enabled ways of working.
• Exercise sound judgment by reviewing and validating AI‑generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the benefits of a career at National Life.

Base Pay Range

The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits

The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at‑will" position and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

Hourly Pay Range

$23 - $34 USD

National Life Group is accepting applications for this role on an ongoing basis and the role remains open until filled.