Sr. Account Manager- Service/Repair (Omaha)

TK Elevator; Omaha (NE); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Continuous development

Work-life balance

Inclusive environment

Empowered leadership

Job summary

TK Elevator in Omaha, NE seeks a results-driven sales professional to secure and maintain service accounts and drive repair work while building strong relationships with both new and existing customers.

The role requires visiting customers, understanding their needs, preparing proposals, and coordinating with operations to meet deadlines and budget constraints. Strong communication, negotiation, and organizational skills are essential for success.

Qualifications

• 1-2 years of related sales experience in elevator sales or industry.
• Experience with service/repair, modernization in elevator strongly preferred.
• Ability to read architectural drawings preferred.

Responsibilities

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth.
• Manages service accounts by visiting customers within assigned territory and building ongoing relationships.
• Develops capital plans for customers to address building needs.
• Maintains knowledge of company products and local elevator code requirements.
• Prepares repair job proposals by estimating labor and costs using estimating software.

Skills

Time management

Communication

Attention to detail

Organizational skills

Prospecting

Decision making

Negotiation

Customer service

Goal oriented

Relationship building

Tools

CRM software

Job description

JOB SUMMARY:

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS (List In Order Of Priority)

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
• Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate.
• Demonstrates technical knowledge of beneficial H-Power features. Determines customer needs and develops sales strategies to communicate H-Power modernization offerings.
• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers.
• Conducts customer follow-up on all proposals.
• Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested.
• Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met.
• Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.
• Performs other duties as may be assigned.

Required Knowledge, Skills, Abilities

• Strong Time Management
• Communication Skills (Written and Verbal)
• Attention to Detail
• Organizational Effectiveness
• Prospect Skills
• Critical Decision Making
• Conflict Management/Negotiation Skills
• Customer Service
• Goal Oriented/Self Driven
• Relationship Building and Influencing Others

Required Work Experience

• 1-2 years of related sales experience, elevator sales or industry experience

Preferred Qualifications

• Ability to read and interpret architectural and/or blueprint/drawings preferred
• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environments and physical demands are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious and confined places, and outdoor weather conditions.

To perform the duties of this job, the employee is regularly required to sit; use hands to finger and handle; and to speak and hear. The employee is frequently required to walk and stand. The employee is occasionally required to reach with hands and arms. The employee must occasionally climb ladders and lift and/or move up to 20 pounds. Specific vision abilities require the employee to use close vision, distance vision, color vision, ability to adjust focus, read a computer monitor at workstation and to distinguish color-coded computer functions. Employee must drive within the geographical region to visit customer base and to occasionally travel for longer distances and/or out of town/overnight.

What Makes Us Special

• Competitive Compensation: Competitive and market-aligned compensation in a exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continently work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.