Sr. Account Manager (MANTL)

Alkami; United States; Remote; USD 125,000 - 138,000; Full time

Benefits offered by this job

Remote-first culture

Unlimited PTO

401(k) with employer match

Job summary

Alkami is seeking an experienced Account Manager in the United States to drive renewal and expansion for a set of named accounts. You will build strong executive relationships, communicate product offerings, and lead commercial conversations to ensure successful contracting and renewal outcomes.

This role emphasizes proactive client engagement and data-driven insights in a remote-first environment. The successful candidate will have 6+ years in account management, excellent communication,

Qualifications

• 6+ years of Account Management experience with demonstrated ability to forecast and manage end-to-end renewal deals.

Responsibilities

• Develop account strategy and map plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities.
• Understand MANTL’s products and communicate offerings to clients; cross-sell by identifying additional needs; lead commercial conversations ensuring end-to-end contracting success.
• Develop proactive client outreach cadence and conduct semi-annual reviews with all clients; be the point of contact for opportunities, issues, and questions.
• Drive customer satisfaction and referenceability; perform thorough ticket reviews and resolutions.
• Analyze and present customer reports to draw conclusions and provide recommendations; develop strategies to address renewal risks.
• Act as the expert on the customer and coordinate with other teams to optimize the customer experience; identify enhancements for satisfaction and retention.
• Ticket manage; assess severity and priority, escalate to engineering when needed.
• Manage all client communication, conflict resolution, and compliance on deliverables.
• Lead implementation of new platform, coordinating with client and internal stakeholders.
• Support launch of new clients with implementation teams.
• Provide ongoing training to ensure product adoption; create FAQs for helpdesk articles/videos.

Skills

Account Management

Forecasting

Client Management

Cross-functional Collaboration

Data Analysis

Communication

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn!

Contribute to the mission of MANTL by driving value for our customers through strategic partnerships. The AM will set the account strategy and drive renewal and expansion for a set of named accounts. Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business.

About You:

• You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
• You understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
• You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
• You drive customer satisfaction and referenceability; thorough ticket review and resolution
• You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
• You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
• You ticket manage; review and assess severity and priority, engage engineering when needed
• You manage all client communication, conflict resolution, and compliance on client deliverables
• You lead implementation of new platform, coordinating with the client and internal stakeholders
• You support launch of new clients in collaboration with the implementation teams
• You provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability

We Are Looking For:

• 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
• Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
• Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
• Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
• A positive attitude and team player who can elevate AM colleagues
• High level of initiative and ability to work autonomously
• Handle stressful situations and deadline pressures well
• Excellent problem solving capabilities and organizational skills
• Comfortable working in an evolving, fast-paced startup-like environment
• Background in banking or Fintech is a plus

Cool Things to Know Not Just Any Company:

Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

The salary range for this position is: $125,000 - $138,000

Pay Transparency:

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

Work Authorization:

We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters:

We are not looking for outside recruiting firms to help us in this search.