Sr. Account Manager (MANTL)

Alkami; Northern (KY); Hybrid; USD 125,000 - 138,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited paid time off

401(k) with employer match

Job summary

Alkami Technology is seeking an experienced Account Manager to own strategic account plans, forecast opportunities, and drive renewals and expansions across a named book of business. You will collaborate with product, sales, and engineering teams to maximize value and retention, while delivering data-driven insights and proactive client communications.

This remote-first role requires strong communication, analytics, and cross-functional leadership to thrive in a fast-paced fintech environment.

Qualifications

• 6+ years of Account Management experience with forecast ability and renewal cycles.

Responsibilities

• Develop account strategy and map out a plan to achieve quota; conduct whitespace analysis and forecast opportunities.
• Communicate Alkami offerings to clients; cross-sell and lead commercial conversations ensuring end-to-end contracting success.
• Develop proactive client outreach cadence and conduct semi-annual reviews; be the point of contact for opportunities and issues.
• Drive customer satisfaction and referenceability; perform ticket reviews and resolutions.
• Analyze customer reports to draw conclusions and provide recommendations; address renewal risks.
• Serve as an expert on the customer; coordinate with internal teams to optimize experience and retention.
• Ticket management; assess severity and priority, engaging engineering when needed.
• Manage all client communications, conflict resolution, and compliance on deliverables.
• Lead implementation of new platform; coordinate with client and internal stakeholders.
• Support launch of new clients with implementation teams and ensure adoption.
• Provide ongoing training support and develop FAQs for helpdesk resources.

Skills

Account Management

Forecasting

End-to-end renewal

Communication skills

Data analysis

Cross-functional collaboration

Autonomous work

Problem solving

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds.

If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn!

Contribute to the mission of MANTL by driving value for our customers through strategic partnerships. The AM will set the account strategy and drive renewal and expansion for a set of named accounts.

Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business.

About You:

• You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
• You understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
• You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
• You drive customer satisfaction and referenceability; thorough ticket review and resolution
• You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
• You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
• You ticket manage; review and assess severity and priority, engage engineering when needed
• You manage all client communication, conflict resolution, and compliance on client deliverables
• You lead implementation of new platform, coordinating with the client and internal stakeholders
• You support launch of new clients in collaboration with the implementation teams
• You provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability

We Are Looking For:

• 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
• Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
• Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
• Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
• A positive attitude and team player who can elevate AM colleagues
• High level of initiative and ability to work autonomously
• Handle stressful situations and deadline pressures well
• Excellent problem solving capabilities and organizational skills
• Comfortable working in an evolving, fast-paced startup-like environment
• Background in banking or Fintech is a plus

Cool Things to Know Not Just Any Company:

Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization:

We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Pay Transparency:

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

The salary range for this position is: $125,000 - $138,000