Sr. Account Manager - Health Plans

Navitus; Salem (OR); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

PTO 20 days

Parental leave 4 weeks

Holidays 9

401K match

Adoption assistance

FSAs

Education support

Referral bonus

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. This role will lead projects and own operations for strategic client accounts, acting as the face of our organization to clients daily.

You will advise on plan design considerations and opportunities for improvement and collaborate cross-functionally to ensure exceptional customer service and outcomes. The Sr. Account Manager will manage complex client programs, drive renewal activities with cross-functional teams, and

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area.
• 2+ years of account management experience with increasing responsibilities.
• 5+ years in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care.
• The ability to interact cooperatively with others.

Responsibilities

• Develop and maintain trusted advisor relationships with clients to enhance experience and retention.
• Support complex, high-profile and strategic books of business.
• Collaborate with internal stakeholders and vendor partners to deliver best-in-class service.
• Lead client meetings to resolve items and provide status updates.
• Drive internal resolution of open action items and client requests.
• Support benefit changes and communicate implementation directions.
• Analyze client requirements for feasibility and accuracy.
• Assist in renewals with Account Exec and Clinical Account Exec.
• Execute routine account maintenance such as reporting and enrollment support.

Skills

Account management

Customer service

Cross-functional collaboration

Communication

Education

Bachelor's degree in business/marketing/hospitality or related field

Job description

Overview

Navitus Health Solutions is seeking a Sr. Account Manager to join our team!

The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracyand feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Qualifications

What our team expects from you?

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.
• 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required.
• 5+ years of experience in a customer service role required.
• Knowledge of pharmacy benefits management, insurance, or health care industry required.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.