Sr. Account Manager - Health Plans

Navitus; Indianapolis (IN); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Top health insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions seeks a Senior Account Manager to lead strategic client relationships and drive operational excellence across complex accounts. You will act as the face of Navitus to clients, guiding plan design considerations and implementing client strategies while coordinating with internal teams to ensure exceptional service delivery.

The role emphasizes renewal support, stakeholder collaboration, and clear communication to advance client objectives and improve overall program

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Compliance program participation and cross-functional collaboration.

Responsibilities

• Develop and maintain trusted advisor relationships with customers and stakeholders.
• Support complex, high-profile books of business.
• Collaborate with internal and external partners to deliver best-in-class service.
• Lead client meetings and provide status updates on action items.
• Drive internal resolution for client issues and benefit changes.
• Analyze client requirements for accuracy and feasibility.
• Assist with client renewals and regular account maintenance.

Skills

Account management

Customer service

Healthcare knowledge

Communication

Education

Bachelor's degree

Job description

Overview

Navitus Health Solutions is seeking a Sr. Account Manager to join our team!

The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts. The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.


• Supports more complex, high-profile and strategic books of business.


• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.


• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.


• Drives internal resolution to open action items.


• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.


• Analyzes any new or revised client requirements to ensure accuracyand feasibility.


• Makes decisions regarding the resolution of member and client issues.


• Provides clients with system support and collaboration tools.


• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.


• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.


• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.


• Other duties as assigned.

Qualifications

What our team expects from you?

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.


• 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required.


• 5+ years of experience in a customer service role required.


• Knowledge of pharmacy benefits management, insurance, or health care industry required.


• Participate in, adhere to, and support compliance program objectives


• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance


• 20 days paid time off


• 4 weeks paid parental leave


• 9 paid holidays


• 401K company match of up to 5% - No vesting requirement


• Adoption Assistance Program


• Flexible Spending Account


• Educational Assistance Plan and Professional Membership assistance


• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.