Sr Account Manager [AQ-25762]

Aquent; Seattle (WA); On-site; USD 150,000 - 190,000; Full time

Job summary

Aquent Studios is seeking an entrepreneurial leader to own the client success narrative for flagship partnerships. You will drive end-to-end engagements, embed within client teams, and design scalable delivery models that leverage cutting-edge AI tools to maximize value and profitability.

With 6–8 years in enterprise account management or consulting, you will own SOWs, budgets, and contracts while guiding cross-functional teams to exceed client expectations in a fast-moving tech environment.

Qualifications

• Bachelor's degree in Marketing, Communication, Business or related discipline.
• 6–8 years in account management, client success, agency delivery or consulting.
• Experience owning enterprise or corporate accounts within agency environments.
• Ability to scope complex engagements, write SOWs, manage budgets, and negotiate contracts.
• Familiarity with creative production, digital marketing operations, and managed services.

Responsibilities

• Lead the complete client engagement lifecycle from discovery to SOW authoring and renewal.
• Embed within client groups to translate challenges into high-impact programs across services.
• Collaborate with internal leads to design scalable managed service models and execution plans.
• Integrate generative AI tools to reduce friction and reimagine workflows.
• Own pipeline forecasting, margin targets, and engagement profitability while managing scopes.
• Provide strategic oversight from initiation through delivery to ensure measurable impact.

Skills

Account management

SOW negotiation

Client success

Generative AI tools

Strategic planning

Education

Bachelor's degree in Marketing, Communication, Business

Tools

ChatGPT

Claude

Microsoft Copilot

Job description

At Aquent Studios, we partner with world-class enterprise technology leaders to design, build, and scale bespoke creative and marketing solutions that redefine how work gets done. We are looking for an entrepreneurial, high-impact leader to step into a high-visibility role where you will truly own the narrative of client success for one of our flagship partnerships. In this dynamic position, you will transcend traditional management by architecting groundbreaking solutions, integrating cutting-edge generative AI tools, and transforming strategic visions into operational excellence. This is your opportunity to make a tangible, lasting impact on how a major technology player innovates and operates, all while accelerating your career within a collaborative and forward-thinking environment.

What You’ll Do

• Lead the complete client engagement lifecycle, from initial discovery and strategic pitch development through SOW authoring, negotiation, kickoff, and ensuring long-term account health and growth.
• Deeply embed within client business groups, expertly translating complex operational challenges into high-impact programs spanning creative services, marketing operations, digital experience, and content strategy.
• Collaborate closely with internal practice leads, creative directors, and technical teams to design scalable managed service models and bespoke execution plans that deliver exceptional value.
• Actively integrate cutting-edge generative AI tools and automated systems into client operating models, enabling them to significantly reduce delivery friction and reimagine operational workflows.
• Take full ownership of pipeline forecasting, achieving gross margin targets, and ensuring engagement profitability, meticulously managing scopes, schedules, and client expectations.
• Maintain active, strategic oversight throughout project implementation, ensuring that every client promise translates directly into operational excellence and measurable impact on the ground.

What You Bring

• A Bachelor’s degree in Marketing, Communication, Business, or a related discipline, complemented by demonstrated academic performance or clear evidence of intellectual curiosity and initiative (e.g., independent projects, leadership roles, relevant certifications, or continuous self-directed learning).
• 6–8 years of progressive experience in account management, client success, agency delivery, or management consulting, with a proven track record of direct ownership over enterprise or corporate accounts within agency environments.
• Hands-on expertise in independently scoping complex engagements, authoring detailed Statements of Work (SOWs), managing budgets, and skillfully negotiating contracts.
• A solid foundational understanding of creative production processes, digital marketing operations, content pipelines, or managed service delivery models.
• Practical, hands-on experience utilizing generative AI tools such as ChatGPT, Claude, and Microsoft Copilot, alongside workflow automation tools, to optimize processes and design innovative client capabilities.
• An innate ability to deconstruct complex, ambiguous client challenges and architect structured, repeatable delivery systems that drive efficiency and clarity.
• Comfort and proficiency in engaging with director and VP-level stakeholders within dynamic, fast-moving enterprise technology environments.

Stand Out Qualities

• Prior experience embedding within large-scale technology enterprises.
• A genuine builder profile: someone comfortable testing unproven service offerings, iterating rapidly based on client feedback, and independently developing account playbooks from the ground up.

Client Description

Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world’s most recognized brands. We create the work that matters the most to them—work that has a real impact on their business. As an Aquent Studio team member, you’ll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!