Sr. Account Manager

CardFlight; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Location-neutral work environment

Employee Engagement events

Learning & Development culture

Competitive compensation

Company ownership/stock options

Job summary

An established industry player is seeking a motivated individual to join their Partnership team. This role focuses on building relationships with resellers and driving business growth through strategic account management. The ideal candidate will have extensive experience in the payments industry and a proven track record of developing and executing successful sales strategies. This position offers a competitive compensation package, including base salary, commission, and equity options, all within a supportive and collaborative remote work environment. Join a team that values growth, respect, and diversity in the workplace.

Qualifications

• 8+ years in account management within the payments industry.
• Strong organizational and communication skills required.

Responsibilities

• Build and maintain relationships with clients to drive business growth.
• Manage strategies for upselling and cross-selling to increase revenue.

Skills

Account Management

Sales Strategy Development

Strong Communication Skills

Organizational Skills

Customer Relationship Management

Influencing Decision Makers

Tools

Customer Relationship Management Systems

Job description

Whether they’re building great payment software or collaborating with a client, every CardFlight employee is committed to empowering small businesses to accept electronic payments with ease. Our team works primarily remote in over 25 US states and is passionate about delivering easy to use software to help small businesses accept payments from their customers. Joining our team means that you will be part of a fast-moving company, work collaboratively with others, and have a direct impact on making payments simpler for small businesses.

We’re currently looking for a results-oriented, motivated individual who will join our Partnership team to work with other Account Managers and Sr. Vice President of Business Development to achieve division goals through projects relating to the growth of existing and new resellers. The ideal candidate will have a proven track record of working with external partners to build current and new relationships on the right products and features to drive their business.

This is a full-time exempt position. The position is location-neutral remote, with opportunities to get together as a company and team throughout the year.

What You’ll be Responsible for:

• Relationship Building & Business Growth
• Manage and develop strategies to increase revenue from existing and new clients through upselling and cross-selling
• Identify, target, and secure new business opportunities to resell our product offering
• Lead training webinars for top named and existing resellers
• Solution selling - Understand customer pain points and present tailored software solutions that address their needs.
• Own and manage project plans for clients for any new implementations or major product introductions
• Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding & general account satisfaction
• Travel with Account Managers and Sr. Vice President of Business Development for onsite client meetings, trade shows, and industry events as needed
• Build and maintain senior management relationships within the key partners and customer relationships.
• Maintain customer relationship management systems
• Collaborate cross functionally to identify customer trends and feature requests

What You’ll Bring to the Table:

• 8+ years account management in merchant acquiring and payments industry
• Experience in developing and executing sales strategies to increase revenue from existing and new clients through upselling and cross-selling
• Strong organizational skills, the ability to balance multiple deliverables and meet deadlines
• Strong executive presence and exceptional oral and written communication skills to Sr Leadership and executives at Partner resellers
• Ability to influence internal and external decision makers to get results
• Experience communicating with external clients and internal teams to assure all commitments and deliverables are met
• Ability to develop a high level of technical product understanding of our solutions

Why You'll Love Being A Part Of Our CardFlight Team:

• Location-neutral work environment
• Employee Engagement (Lunch & Learns, team building events)
• Learning & Development culture
• Competitive compensation and company ownership/stock options

Our signature product, SwipeSimple, is used by 125,000+ small businesses across the country. SwipeSimple is a software solution that enables small businesses to accept payments seamlessly via phone, tablet or computer. SwipeSimple is sold through a partner network comprising financial institutions, merchant service providers, and independent sales organizations. The solution is also sold directly by CardFlight through SwipeSimple Connect.

The annual On-Track-Earnings (OTE) for this role is $170,000 - $250,000, consisting of a base pay range for this role of $130,000-$180,000, $30,000 - $50,000 commission annually, and annual target bonus of $10,000 - $20,000. There is an opportunity to earn more than OTE based on exceeding goals. In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience and performance. At CardFlight, we lead with respect for one another, our customers and business partners, vendors, and prospective employees. Our objective is to ensure CardFlight team members are passionate about the growth of our company, supported in their personal growth and development, and connected to their colleagues. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.