Sr Account Manager

Assurant, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an experienced Senior Account Manager for their Housing division. This role involves managing client relationships, driving performance, and delivering insights to enhance client satisfaction. The ideal candidate will have extensive experience in client management and project oversight, with a focus on operational excellence and strategic collaboration.

Qualifications

• Minimum 6 years in Enterprise Client Management, including vendor management.
• Experience managing complex projects and meeting tight deadlines.

Responsibilities

• Build and nurture long-term partnerships with enterprise clients.
• Aggregate and analyze performance data to drive continuous improvement.
• Monitor service levels agreements and ensure adherence.

Skills

Client Relationship Management

Data Analysis

Project Management

Strategic Collaboration

Education

Bachelor’s degree

Job description

The Assurant’s Housing division is seeking an enterprise Senior Account Manager to join our Lender Placed Insurance team. In this high-impact role, you will serve as a strategic partner to one of our enterprise clients, driving performance, enhancing the clients’ experience, and delivering data-driven insights. You’ll collaborate closely with internal teams and stakeholders to ensure operational excellence and long-term client satisfaction.

What will be my duties and responsibilities in this job?

• Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact.

• Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery.

• Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement.

• Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders.

• Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives.

• Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits.

• Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism.

What are the requirements needed for this position?

• Bachelor’s degree or equivalent experience.

• A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management,

• Proven experience managing complex projects and meeting tight deadlines.

• Experience with building solid relationships with clients and strategies to achieve goals.

What other skills/experience would be helpful to have?

• Previously mortgage servicing experience is highly desired.

• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills.

• Experienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks required.

• Built rapport and collaborate with others within the highly matrixed organization, internally and externally.

What travel will be expected of me?

• You will be expected to travel up to 25% annually.

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