Sr. Account Manager

Baker Commodities; Southwick (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) With employer contribution

Paid holidays, vacation and sick time

Company sponsored life insurance

Company sponsored short and long-term 

Pet Insurance

Job summary

Baker Commodities, a division of Western Mass Rendering, seeks a Sr. Account Manager in Massachusetts to drive revenue growth by developing new business opportunities and expanding the existing customer base in the meat, fish, food processing, and restaurant sectors.

This role involves field visits, managing relationships, and coordinating with operations to ensure service quality, while keeping customers informed and pursuing renewal and upsell opportunities.

Qualifications

• 6 to 10 years of experience in contract sales, preferably in restaurant/food industries.
• Ability to work independently and manage responsibilities with minimal supervision.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and related tools.

Responsibilities

• Solicit new business and maintain the existing customer base in meat, fish, food processing, and restaurant industries for grease trap services and used cooking oil collection.
• Communicate with customers regularly to ensure proper service, identify additional needs, and verify overall satisfaction.
• Meet with canceled accounts to understand reasons and attempt recovery; schedule meetings and cold calls in identified areas.

Skills

Contract sales

Independent work

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Job Purpose

Drive revenue growth by developing new business opportunities, building strong customer relationships, and maintaining and expanding the existing customer base. The Sr. Account Manager will promote the company's services within the meat, fish, food processing, restaurant, and related industries.

Western Mass Rendering (WMR) is a Division of Baker Commodities, Inc. Please see our website for more information regarding Baker Commodities, Inc. www.bakercommodities.com

Benefits

• Medical, dental and vision coverage offered
• 401(k) With employer contribution
• Paid holidays, vacation and sick time
• Company sponsored life insurance
• Company sponsored short and long-term disability
• Pet Insurance

Duties and Responsibilities

• Responsible for soliciting new business and maintaining the existing customer base. This will include the various aspects of the meat, fish, food processing, and restaurant industries for hard material, grease trap services, and used cooking oil collection.
• Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
• Responsible for meeting with canceled accounts to determine the reasons for the cancellation and try to get the accounts back.
• Schedule meetings with customers and set up cold calls in areas identified by the Assistant Division General Manager, Procurement Operations Manager, and East Coast Regional Manager.
• Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, which could include the business owners and Officers, Division management, Division staff in various departments, etc.
• May be required to meet/communicate with various City and/or County inspectors involved in the regulating and enforcement of laws and regulations pertaining to the services provided by the Company.
• 75-90 percent of the day will require being in the field visiting new and existing customers depending on the tasks assigned for the day/week.
• Prepare customer setup sheets and possibly enter new customer information into the Company's routing system.
• Provide daily reports to the Assistant Division General Manager, East Coast Reginal Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re-routed.
• Interact with others in a professional and ethical manner
• Follow department and company procedures
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
• Other duties as assigned

Requirements

Qualifications (KSA, professional certifications, education, experience, travel requirements)

• 6 to 10 years of experience in contract sales. Experience in the restaurant/food industry highly preferred.
• Able to work independently.
• Working knowledge of Microsoft Office, including Outlook, Excel, and Word.
• High school diploma; higher education preferred.
• Valid driver's license with an acceptable MVR

Physical Demands/Requirements:

Constantly (over 2/3):

• Travels to customer locations and moves throughout customer facilities such as kitchen and areas where grease collection occurs
• Moves materials or documents up to 40 lb.
• Operates computer and other office productivity machinery such as calculator, copy machine and printer.
• Reviews documents, organizes data and detects accuracy of information
• Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail

Frequently (1/3-2/3):

• Moves throughout office accessing files, office machinery, etc.
• Remains in a stationary position for up to 50% or more of the time

About Baker Commodities, Inc.

Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.

EOE STATEMENT

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law.