Customer Relations Representative

Baker Commodities Inc; Southwick (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid holidays, vacation and sick time

Life insurance

Disability insurance

Pet Insurance

Job summary

Baker Commodities Inc. seeks a field-based salesperson to build and maintain relationships in the meat, fish, and food processing sectors. The role requires extensive travel, customer communication, and coordination with operations to ensure service quality.

The ideal candidate will have 3–5 years in the restaurant/food industry, a high school diploma, and proficiency with Microsoft Office. Travel will be 75–90% with opportunities to grow within a privately owned, long-standing company.

Qualifications

• 75-90% travel requirement.
• Valid Driver's License with acceptable MVR.
• 3–5 years’ experience in restaurant/food industry.
• Able to work independently.
• Working knowledge of Microsoft Office including Outlook, Excel and Word.

Responsibilities

• Solicit new business and maintain existing customer base in meat, fish, food processing, and related services.
• Communicate with customers to ensure proper service, identify additional needs, and overall satisfaction.
• Meet with cancelled accounts to understand reasons and attempt to win them back.
• Schedule meetings and set up cold calls in areas identified by management.
• Communicate effectively with customers and all levels of Company personnel.
• May meet with City/County inspectors involved in regulations.
• 75-90 percent of the day in the field visiting customers.
• Prepare customer setup sheets and enter new customer data into routing system.
• Provide daily reports to Division General Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up to determine routing.
• Interact with others professionally and ethically.
• Follow department and company procedures.
• Maintain regular attendance and punctuality.
• Other duties as assigned to ensure efficient operation.

Skills

Independent work

Communication

Travel willingness

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Safely and effectively procures new business and maintains existing customer base.

Please see our website for more information regarding Baker Commodities, Inc. www.bakercommodities.com

Benefits

• Medical, dental and vision coverage offered
• 401(k) With employer contribution
• Paid holidays, vacation and sick time
• Company sponsored life insurance
• Company sponsored short and long-term disability
• Pet Insurance

Duties and Responsibilities

• Responsible for soliciting new business and maintaining the existing customer base. This will include the various aspects of the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.
• Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
• Responsible for meeting with cancelled accounts to determine the reasons for the canceling and try and to attempt to get the accounts back.
• Schedule meetings with customers and set-up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
• Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, which could include the business owners and Officers, Division management, Division staff in various departments, etc.
• May be required to meet/communicate with various City and/or County inspectors involved in the regulating and enforcement of laws and regulations pertaining to the services provided by the Company.
• 75-90 percent of the day will require being in the field visiting new and existing customers. depending on the tasks assigned for the day/week.
• Prepare customer setup sheets and possibly enter new customer information into the Company’s routing system.
• Provide daily reports to the Division General Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re-routed.
• Interact with others in a professional and ethical manner
• Follow department and company procedures
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
• Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business. These responsibilities may change from time to time are business needs evolve over time.

Requirements

Knowledge, Skills, Abilities, Professional Certifications, Education, Experience and Travel Requirements

• Travel requirements 75-90% travel requirement
• Valid Drivers License with acceptable MVR
• 3 to 5 years’ experience and contacts in the restaurant/food industry.
• Able to work independently.
• Working knowledge of Microsoft Office including Outlook, Excel and Word.
• High school diploma

Physical Demands/Requirements:

Constantly (over 2/3):

• Travels to customer locations and moves throughout customer facilities such as kitchen and areas where grease collection occurs
• Moves materials or documents up to 40 lb.
• Operates computer and other office productivity machinery such as calculator, copy machine and printer.
• Review documents, organizes data and detects accuracy of information
• Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail

Frequently (1/3-2/3):

• Moves throughout office accessing files, office machinery, etc.
• Remain in a stationary position for up to 50% or more of the time

About Baker Commodities, Inc.

Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.

EOE STATEMENT

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law.