Sr. Account Manager

BetMGM LLC; New Jersey; On-site; USD 120,000 - 159,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pre-tax spending accounts (FSA & Commv

Flexible paid time off

Professional development reimbursement

Employee resource groups

Swag and ticket giveaways

Job summary

BetMGM LLC is seeking a Senior Account Manager to lead day-to-day partner relationships across market access and strategic partners in the United States. You will own communications, resolve issues, and ensure contracts are understood and executed to support growth.

This role collaborates with retail, digital, and product teams, leveraging BI to assess performance and drive revenue while upholding licensing requirements and company values.

Qualifications

• 7+ years’ experience in a gaming or hospitality industry with leadership experience.
• Familiarity with the U.S. sports betting industry and external relationship management.
• Exceptional written and oral communication with internal and external partners; proven revenue growth.
• Willingness to travel.

Responsibilities

• Oversee P&L for market access partnerships and performance of strategic partnerships.
• Drive revenue growth and partner satisfaction.
• Main point of contact for partner; resolve issues promptly.
• Onboard new partners and manage reporting tools.
• Collaborate with BetMGM departments to align stakeholders.
• Own projects from start to finish with cross-functional teams.
• Support business development with renewals and RFPs.

Skills

Account management

B2B partnerships

Relationship management

Leadership

Communication

Budget forecasting

Travel readiness

Tools

PowerPoint

Excel

Job description

Discover What’s Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we’re committed to giving you the resources and support you need to thrive.

Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

The Opportunity

About the Role

As part of the operations team, the Senior Account Manager will lead the management of existing partner relationships owning the day-to-day communications and problem solving with our market access and/or strategic corporate partners. These are key relationships, as we leverage our partners’ licenses to operate in several jurisdictions and to require these partnerships to expand our reach, elevate our brand, and increase our offerings to our customers. The Senior Account Manager will represent BetMGM’s commercial interests through their understanding of the agreements, including revenue sharing. The Senior Account Manager will also support the business development efforts of the broader team, helping manage and deploy new operations, and providing ongoing support both strategically and operationally once a relationship has been established. The senior account manager will also work closely with retail operations and product/tech, representing the asks and concerns of our partners.

The Senior Account Manager will have exceptional relationship management skills, experience with B2B partnerships, and familiarity with the Sports Betting Industry.

Preferred Location(s): New York; New Jersey; Las Vegas

Responsibilities

• Oversee overall P&L responsibility for market access partnerships and performance of strategic partnerships
• Drive revenue growth, partner satisfaction, and business improvement for underperforming partnerships
• As the main point of contact for the partner, ensure partner satisfaction by understanding and communicating issues effectively, and resolving them promptly
• Thorough understanding and familiarity with partner contracts and responsible for the onboarding of each new partner, including any use of proprietary reporting tools and/or software
• Effectively manage and communicate issues, results, and proposed solutions to executive leadership and external partners
• Proactively monitor budgets/forecasts and overseeing invoicing and payment process of team, working with finance and accounting to address issues
• Work closely with legal teams to facilitate contract execution, amendments, and any regulatory requirements
• Lead discussions with partner to identify opportunities and drive profitability; which includes developing an understanding of partners' industries, challenges, and key pain points
• Spearhead collaboration with other BetMGM departments to ensure that all relevant stakeholders are aligned and have the appropriate information to meet the commitments outlined by partnership agreement
• Own projects from start to finish (Building a business case as needed, tracking timelines, working cross functionally with stakeholders to ensure all aspects of the project are completed successfully)
• Work closely with business development to identify risks and opportunities of new launches as well as ongoing operations; Partner with BI to create and improve reporting tools and perform high-level analysis to understand performance of partnership
• Support business development efforts by facilitating partner renewals, supporting RFP processes, and coordinating with Government Affairs and internal teams on gaming expansion initiatives.
• Responsible for promoting partnership feedback and visibility to internal stakeholders and leadership through regular comms and presentations
• Directly influence product roadmap and how it may impact partners, which may include specific Retail, Mobile, Affiliate, and Promotional components (not exhaustive)
• Lead implementation of joint marketing initiatives between partner and BetMGM
• Support various retail operations projects that will affect partner operations and success.

Qualifications

• 7+ years’ experience in a gaming or hospitality industry; with leadership experience
• Background in Casino preferred, but not required
• Familiarity with the U.S. sports betting industry; Previous role being the main point person for an external relationship, either in Customer Success management and/or account management
• Exceptional written and oral communication skills with both internal and external partners; Demonstrable success in managing customer accounts and resulting revenue growth; Numerically strong and highly analytical; Previous experience reviewing legal contracts; Experience reviewing and referencing contracts; Strong PowerPoint and Excel skills.
• Willingness to travel.

Additional Requirements

• Experience managing projects a plus
• Experience in marketing a plus
• Knowledge of casino and sportsbook operations a plus

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.

Compensation

The pay range for this position is as follows: 119,500.00--159,400.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at [e-mail]. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

#LI-Hybrid #LI-JM1 When a legendary global entertainment company joins forces with the world’s largest online betting technology company, the gaming world sits up and takes notice. BetMGM is a partnership between MGM Resorts International and Entain Holdings that is revolutionizing sports betting and online gaming in the United States. BetMGM is the exclusive sports betting division of MGM, both online and in MGM casinos nationwide. BetMGM is also the headline brand for online casino gaming along side sister brands Borgata Online (New Jersey), Party Casino and Party Poker . We aspire to make unforgettable moments of sports and gaming even more personal, powerful, and fun through unmatched digital technology and evocative player experiences.