Project Manager

BetMGM LLC; New Jersey; Remote; USD 86.000 - 115.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, Life, and DI

401(k) with company match

FSA and commuter savings

Flexible PTO

Professional development reimbursement

Employee resource groups

Zusammenfassung

BetMGM LLC is seeking a Senior Project Manager to drive complex, cross-functional initiatives across Customer Operations and related teams in a fast-paced environment. You’ll shape requirements, coordinate a multi-disciplinary portfolio, and deliver with structure where ambiguity thrives.

You will embed with Customer Operations, risk, and payments while partnering with product, engineering, and compliance to ensure timely, high-impact outcomes. Strong PM background and governance are essential.

Qualifikationen

• 5+ years in project/program/delivery management or operations.
• Experience in sports betting, gaming, or other regulated industries.
• Exposure to Customer Care, Risk, Payment Operations is a plus.
• Proven ability to lead cross-functional initiatives from discovery to execution.
• Strong stakeholder management with influence without authority.
• Comfortable operating in ambiguity and fast-paced environments.
• Knowlege of PM frameworks, delivery practices, and risk management.
• Comfortable leveraging AI-powered tools for delivery, reporting, and stakeholder communication.
• Experience with PM platforms like Asana, Workfront, JIRA or similar.
• PMP certification is a plus.
• Excellent written and verbal communication skills.
• Strategic thinker with hands-on approach and attention to detail.
• Authorized to work in the U.S. without sponsorship.
• Not eligible for immigration-related sponsorship.

Aufgaben

• Partner with business, operations, product, engineering, compliance, and vendors to shape initiatives.
• Gather, analyze, and document end-to-end requirements and translate them into scope, deliverables, milestones, and plans.
• Establish scope, success criteria, timelines, and implementation plans.
• Own delivery of cross-disciplinary initiatives and manage dependencies and risks.
• Facilitate planning sessions, retros, and working groups across time zones.
• Support management of a Customer Operations and AI project portfolio with visibility and alignment.
• Develop contingency plans and monitor risks; adjust strategies as needed.
• Design lightweight processes to keep work moving and reduce red tape.
• Identify ownership gaps and act as connective tissue across teams.
• Provide delivery leadership without direct authority; influence stakeholders with empathy.

Kenntnisse

PM experience

Sports betting exp

Cross-functional leadership

Stakeholder management

Ambiguity handling

Communication skills

Strategic thinking

AI tooling for delivery

JIRA/Asana/Workfront

Tools

Asana

Workfront

JIRA

Jobbeschreibung

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive.

Benefits and perks

Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more!

The Opportunity

We're looking for a project manager who thrives in ambiguity, moves fast with incomplete information, and brings structure when it's necessary. Sitting at the intersection of project management, program coordination, portfolio strategy, and delivery execution, this is a unique individual contributor role crafted for someone who gets energy from wearing multiple hats and solving tough, cross-functional challenges. This role will be embedded in Customer Operations, including Customer Care, Risk, and Payment Operations, while also partnering across the broader organization to support high-impact strategic initiatives. You will play a key role in shaping how work gets done across these functions, helping build and maintain a scalable portfolio of initiatives, drive process improvements, and bring clarity to complex, fast-moving efforts. There will be no one-size-fits-all playbook. Instead, you'll partner closely with customer operations, product, commercial, engineering, and compliance teams to bring clarity, momentum, and outcomes to highly fluid, complex initiatives. From untangling dependencies across cross-functional teams to stabilizing fast-moving programs mid-flight, you'll help drive the work that doesn't always have a clear owner – but is essential to our success. It is a highly visible role with a clear focus on improving the quality, velocity, and accountability of work between cross-functional teams by acting as a "force multiplier" for customer operations and other strategic initiatives.

This role demands a blend of strategic thinking, operations exposure, and strong project management skills, with success defined by your ability to apply critical thinking, attention to detail, a big-picture mindset, and influence across key stakeholders. If you love working in the gray, bringing a calm mind to chaos, and naturally aligning teams toward a common goal, we want to meet you!

Discovery & Requirements Definition

Partner with business, operations, product, engineering, compliance, and vendor teams to shape initiatives from concept through execution. Gather, analyze, and document end-to-end business, operational, and technical requirements to ensure alignment across stakeholders. Translate ambiguous business needs into clearly defined scope, requirements, deliverables, milestones, and project plans. Establish project scope, success criteria, timelines, and implementation plans before work enters execution.

Program/Project Oversight

Own the delivery of critical initiatives that span multiple disciplines - whether it's a last-minute compliance pivot, a rapid customer operations rollout, or a first of its kind new company initiative. Maintain clear project plans, dependencies, and risk logs - even when the ground is shifting. Facilitate planning sessions, retros, and working groups across multiple time zones and departments (even companies!). Support the development and ongoing management of a Customer Operations and AI project portfolio, ensuring visibility, prioritization, and alignment with business goals.

Risk Management

Develop and implement contingency plans to address identified risks, ensuring minimal disruption to project outcomes. Model multiple project scenarios (best-case, worst-case, and most-likely outcomes) to prepare for uncertainties and adapt strategies dynamically. Continuously track risk triggers and adjust plans as needed to maintain project integrity.

Orchestrate Chaos

Dive into ambiguous, high-stakes initiatives and create clarity through structure, documentation, and communication. Design lightweight processes to keep things moving without creating red tape. Demonstrates strong problem-solving skills and the ability to adapt quickly to shifting priorities in a dynamic environment Identify gaps in ownership or execution and step in as the connective tissue across teams. Delivery leadership without direct authority.

Act as a trusted execution partner to cross-functional teams without having formal ownership. Influence stakeholders at all levels with empathy, credibility, and a deep understanding of the work on the ground. Drive accountability and alignment, not through hierarchy, but through relationships and follow-through.

Qualifications

• 5+ years of experience in project management, program management, delivery management, or operations.
• Experience in sports betting, gaming, or other highly regulated industries preferred.
• Exposure to Customer Care, Risk, Payment Operations, or other operational functions is a plus.
• Proven ability to lead cross-functional initiatives from discovery and requirements gathering through execution.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Comfortable operating in ambiguity, managing competing priorities, and driving outcomes in fast-paced environments.
• Knowledge of project management frameworks, delivery best practices, and risk management principles.
• Comfortable leveraging AI-powered tools to enhance project delivery, reporting, and stakeholder communication.
• Experience with project management platforms such as Asana, Workfront, JIRA or similar tools.
• PMP certification is a plus.
• Excellent written and verbal communication skills.
• Strategic thinker with a hands-on approach and strong attention to detail.
• Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship.
• At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.

Compensation

The pay range for this position is as follows: 86,400.00--115,200.00 Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance‑based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker.

We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

Accessibility

If you need assistance or accommodation with your application due to a disability, you may contact us at [e-mail].

#LI-Remote #LI-JM1

When a legendary global entertainment company joins forces with the world’s largest online betting technology company, the gaming world sits up and takes notice. BetMGM is a partnership between MGM Resorts International and Entain Holdings that is revolutionizing sports betting and online gaming in the United States. BetMGM is the exclusive sports betting division of MGM, both online and in MGM casinos nationwide. BetMGM is also the headline brand for online casino gaming along side sister brands Borgata Online (New Jersey), Party Casino and Party Poker . We aspire to make unforgettable moments of sports and gaming even more personal, powerful, and fun through unmatched digital technology and evocative player experiences.