Sr Account Manager

FREEMAN; Fort Wayne (IN); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Account management bonus

Travel opportunities

Job summary

The Freeman Company is seeking a Senior Account Manager to act as a liaison across internal teams, coordinating with design, detailing, estimating, production and client stakeholders to ensure deadlines are met. This role emphasizes client relationship building and on-site support within the tradeshow industry.

The Growth (Sales) team will back this position, which operates on a hybrid schedule with in-office/show-site days.

Qualifications

• Bachelor’s degree preferred; high school diploma acceptable with relevant experience.
• 5+ years of exhibit account management experience in the tradeshow or related industry.
• Proficient in Microsoft Office and Google Docs.
• Strong communication and ability to manage multiple projects under deadlines.

Responsibilities

• Interact and communicate directly with clients.
• Maintain and update internal processes, schedules and communications.
• Schedule and manage account, design and production meetings.
• Direct/manage show service requirements with Client Services Dept.
• Manage and process client estimates and invoicing.
• Travel for on-site support and vendor supervision.
• Support the Growth team; help build client relationships.

Skills

Account management

Client communication

Multitasking under pressure

Travel coordination

Education

Bachelor’s degree preferred

High School Diploma or Equivalent with relevant experience

Relevant work experience

Tools

Microsoft Office

Google Docs

Job description

About Us

Sparks is a leading global brand experience agency, specializing in the design and execution of award-winning experiences that forge deep connections between brands and audiences. Recognized by Adweek as Experiential Agency of the Year, we bring a unique blend of strategic insight and execution excellence to every brand activation, corporate event, trade show exhibit, and immersive experience. Our commitment to creativity, innovation, and flawless execution drives us to craft impactful experiential marketing solutions that deepen relationships, inspire action, and build trust—all around the world.

Summary

The Sr Account Manager will act as liaison on specific account projects by coordinating work with all internal departments; facilitating information between design, detailing, estimating, production, client(s) and Account Director(s) and tracking production and deadlines to ensure continued progress of client workflow. Be responsible for all of the daily tactical activities, affording the Account Director(s) time to invest in building stronger relationships with existing clients and cultivating new clients. Applicants must have knowledge and experience in the tradeshow industry.

This position will support our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3 days per week. The ideal candidate will be based out of any of the following locations:

• Philadelphia, PA
• Fort Wayne, IN
• Royal Oak, MI
• Grand Prairie, TX
• Las Vegas, NV
• New York, NY
• Los Angeles, CA
• San Francisco, CA
• St. Paul, MN

Essential Duties & Responsibilities

• Interact and communicate directly with client.
• Maintain and update all internal processes, schedules and communications.
• Schedule and manage account, design and production meetings (Account Director to participate depending on size and magnitude of project).
• Direct/manage show service requirements with Client Services Dept.
• Manage and process client estimates and invoicing.
• Project management of all small projects per the direction of the Account Director.
• Prepare all written correspondence as directed by the Account Director.
• Management of Graphic needs, approvals and tracking.
• Some travel required for on-site support including supervision of installtion/dismantle and third-party vendors and meeting all client needs.
• Subscribe to the company's Mission Vision Values statement.
• Participate as a team player in providing overall value to the company.
• Other duties as assigned.

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
• A minimum of five years of exhibit account management experience in the tradeshow or related industry.
• Proficient in Microsoft Office and Google Docs.
• Ability to anticipate problems, pro-actively determine solutions.
• Ability to communicate clearly and professionally (verbal & written).
• Ability to work flexible hours under extreme pressure and deadlines.
• Ability to manage several projects at one time and changing priorities.
• Ability to assume responsibility for completion of projects in the absence of direct supervision.

Preferred Skills

• Ability to operate within a fast-paced environment.
• Excellent written, verbal and interpersonal communication skills.

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Salary range of $80,000-$90,000 based upon experience
• Eligible for the account management bonus

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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