Sr. Account Executive

Velocity Resource Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

EmblemHealth is seeking an experienced Account Manager in New York to present renewal proposals, analyze renewal data, and manage client inquiries across claims, billing and plan design. You will visit clients, oversee service delivery, and collaborate with internal teams to ensure satisfaction and retention.

The role requires 5+ years in health insurance, strong negotiation and communication skills, and the ability to upsell additional coverages.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications or related field.
• Minimum of 5 years of experience in a health insurance field with supervisory responsibilities.
• Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management.
• Must obtain a NYS Health/Life Agents license within 60 days of employment.
• In depth knowledge of health insurance industry.
• Strong consulting, presentation, negotiation and selling skills.
• Excellent interpersonal skills.
• Strong analytical skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Focus on client satisfaction, retention and growth collaborating with EmblemHealth teams.
• Present client statements and year-end reports highlighting plan value.
• Develop strategies to upsell additional coverage and lines of business.
• Stay current with benefits, regulations and licensure requirements.
• Generate management reports on account status and competitive intelligence.
• Represent Account Management in internal meetings and lead as SME on process improvements.
• Attend client functions after hours as needed.

Skills

Client satisfaction

Retention

Upsell opportunities

Negotiation

Presentation

Selling skills

Interpersonal skills

Analytical skills

Communication skills (verbal)

Communication skills (written)

Supervisory skills

Team leadership

Education

Bachelor's degree in Marketing, Business Administration, Communications or related field

Job description

Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal. Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client’s benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.

Responsibilities

• Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
• Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
• Remain current with EmblemHealth’s benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date.
• Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence.
• Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
• In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents.
• Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business.
• SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
• Regular attendance is an essential function of the job. Performs other duties as assigned or required.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications or related field.
• Minimum of 5 years of experience in a health insurance field with supervisory responsibilities.
• Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management.
• Must obtain a NYS Health/Life Agents license within 60 days of employment.
• In depth knowledge of health insurance industry.
• Strong consulting, presentation, negotiation and selling skills.
• Excellent interpersonal skills.
• Strong analytical skills.
• Excellent communication skills, both verbal and written.