Sr. Account Director (TX DIR)

Ladders; United States; Remote; USD 176,000 - 282,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings plans

Professional development opportunities

Flexible work arrangements

Paid time off and holidays

Job summary

Ladders is seeking a Sr. Account Director for a remote leadership role targeting a high-stakes government IT engagement in the United States.

You will serve as the primary executive liaison with state government stakeholders, ensuring accountability across a multi-vendor environment and driving outcomes in billing, SLA performance, and contract delivery. Ideal candidates have extensive government IT contract experience, strong relationship management, and executive presence to lead senior

Qualifications

• 16+ years of professional experience, including government IT contracts.
• 10+ years managing large-scale government IT contracts, ideally over $50M annually.
• Must be a US citizen.

Responsibilities

• Serve as the single point of accountability for the contract.
• Lead executive-level relationships with state government stakeholders.
• Oversee day-to-day service delivery, billing, and relationship management.
• Drive contract performance and customer outcomes.
• Ensure SLA achievement and customer satisfaction.
• Provide leadership in a complex, multi-vendor IT environment.

Skills

Relationship management

Executive presence

Client communications

SLA management

Contract delivery oversight

Job description

For our client, we are seeking a Sr. Account Director (TX DIR) to join the team of a leader in the Aerospace & Defense space.
This remote leadership role will oversee a high-stakes, large-scale government IT engagement with a focus on service delivery, customer satisfaction, and contract performance. The selected candidate will serve as the primary executive liaison for key state government stakeholders and ensure accountability across a complex, multi-vendor environment. This position requires strong relationship management, operational discipline, and the ability to drive outcomes across billing, SLA performance, and cross-functional coordination.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $176,000 – $282,000 annually

Responsibilities

• Serve as the single point of accountability for the contract
• Act as the primary contact for all communications regarding the agreement
• Oversee day-to-day service delivery, billing, and relationship management
• Ensure customer satisfaction and meet all service level agreements
• Lead executive-level relationships with state government stakeholders and other partners
• Drive accountability for contract performance and customer outcomes
• Provide leadership in a complex, multi-vendor IT environment

Qualifications

• 16 years of experience, with potential management experience
• 10+ years managing large-scale government IT contracts, ideally over $50M annually
• Prior role as an Account Director or similar in Texas state government IT contracts
• Experience as the single point of accountability in multi-vendor IT environments
• Strong executive presence for engaging with leadership stakeholders
• Proven track record in managing SLA performance and customer satisfaction
• Excellent communication and relationship management skills
• Must be a US Citizen

Benefits

• Comprehensive health and wellness programs
• Retirement savings plans
• Professional development opportunities
• Flexible work arrangements
• Paid time off and holidays

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.