Sr. Account Director

Amwell; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Personal Time Off

401K match

Competitive healthcare, dental and vision insurance

Paid Parental Leave

Employee Stock Purchase Program

Free access to Amwell’s Telehealth Services

Free Subscription to the Calm App

Tuition Assistance Program

Pet Insurance

Job summary

A healthcare technology company is seeking an experienced Account Director for Clinical Program Engagement. The role focuses on developing relationships with payer accounts to optimize program utilization and client satisfaction while driving business growth. Candidates should have a BS Degree and 7-10 years of experience in the healthcare sector, particularly with health plans. Strong account management and sales skills are essential. The role offers competitive compensation and benefits, including flexible personal time off and 401K matching.

Qualifications

• 7-10 years of experience working with or for health plans.
• Strong background in healthcare is a must.
• Experience with condition-management programs.

Responsibilities

• Develop relationships with payer accounts and optimize program utilization.
• Lead presentations and on-site visits with assigned accounts.
• Collaborate with account teams to achieve sales targets.

Skills

Account management

Sales experience

Relationship development

Data analysis

Organizational skills

Education

BS Degree

Job description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost‑effective and navigable for all.

Brief Overview

The Account Director, Clinical Program Engagement will play a critical role in the success of Amwell's relationship with assigned payer accounts. Success will be measured by client growth in new business, retention, client satisfaction, optimizing program utilization, outcomes, and the financial performance of the overall suite of clinical programs. The primary initial focus of the role will be to develop relationships with assigned payer accounts, brokers, consultants, and health plan account executives to successfully expand adoption, enrollment and engagement in Amwell's products and services.

The role requires a seasoned, individual contributor that can “roll up their sleeves” and take a direct approach to grow the business. A successful person in this role is an experienced, energetic sales and account‑management professional and strategist adept in operational excellence, clinical and professional acumen, and the ability to develop and deploy strategic account and employer‑specific marketing plans to drive toward our stated success metrics.

Core Responsibilities

• Collaborate and partner with internal and external assigned account teams to develop a strategic and tactical plan to achieve desired sales, engagement and growth targets.
• Responsible for the sale of Amwell’s core products and clinical programs within key accounts.
• Work with third‑party clinical program partners to support open enrollment and/or benefit fairs both in person and remotely.
• Effectively support implementation and nurture accounts to ensure optimal performance and success of Clinical Partner Programs through third‑party partners.
• Understand business objectives and vision; share those objectives with the Amwell team.
• Deep understanding of health plans, benefit structures and how Amwell’s products and programs may be implemented and leveraged by the client.
• Leverage data analysis to identify emerging trends, opportunities for success, and areas needing attention.
• Provide input and suggestions to marketing teams based on client feedback.
• Lead presentations and on‑site visits with assigned accounts.
• Maintain professional internal and external relationships with both the payer account team and the ASO employer benefit team that reflect the core values of Amwell.
• Develop specific plans on how to grow existing accounts, maintaining a best‑practice template and guiding each ASO employer toward it.
• Demonstrate service excellence.

Qualifications

• Strong background in working for or with health plans and employers.
• Experience selling, managing, and marketing condition‑management programs.
• Skilled relationship developer.
• Strong planning and organization skills.
• Background in account management, marketing, program management.
• Comfortable dealing with and managing in an extremely fluid, fast‑paced environment.
• BS Degree required. 7‑10 years’ prior experience working with or for health plans; ideally sold technology products or related services to health plan executives.
• Solid background in healthcare is a must.

Compensation

The typical base salary range for this position is $120,000 – $180,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long‑term incentive and short‑term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Compensation may be subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment.

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Mission and Culture

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual‑first work environment, work‑life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few.

EEO Statement

As set forth in Amwell’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.