Squad Business Partner

Genentech; South San Francisco (CA); On-site; USD 161,000 - 300,000; Full time

Job summary

Genentech in South San Francisco is seeking a Squad Business Partner to design and deliver training for field-based Customer Engagement teams, aligning onboarding, continuous education, and performance enablement with company strategy.

You will lead remote and in-person programs, manage curricula, certify staff, coach field teams, and partner with home office and therapeutic squads. Strong facilitation, analytics, and LMS proficiency are essential.

Qualifications

• Bachelor's degree in Business, Communications, Education, or related field; MBA preferred.
• 5+ years in the pharmaceutical/biotech industry with facilitation experience.
• 3+ years leading deliverables across a remote team and coordinating learning projects.
• 5+ years delivering highly technical/scientific data to groups.
• Deep understanding of adult learning principles and instructional design models (ADDIE, SAM).
• Exceptional presentation and facilitation skills for national meetings and executive audiences.
• Proficient with Microsoft Office/Google Workspace, LMS, and virtual training platforms.

Responsibilities

• Onboarding & capability building: design and deliver onboarding programs.
• Continuous education: develop modules on product launches and regulatory updates.
• Dynamic facilitation: lead national and regional training events and sessions.
• Certification & governance: develop compliant certification strategies.
• Field coaching: conduct field visits and provide real-time coaching.
• Cross-functional partnership: serve as SME liaison across squads and home office.
• Learning innovation & analytics: leverage AI tools and analytics to measure impact.

Skills

Facilitation experience

Adult learning

Stakeholder engagement

Learning analytics

LMS proficiency

Virtual training

Remote team leadership

Communication skills

Education

Bachelor's degree in Business/Communications/Education

MBA or related graduate degree preferred

Tools

LMS

Zoom/Teams

Microsoft Office/Google Workspace

Job description

The Position

Who We Are

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Opportunity

The Squad Business Partner is a critical, high-impact role responsible for developing, delivering, and managing training and continuous education for our field-based Customer Engagement teams on dedicated squad strategies. This home office position serves as the primary training and performance enablement link between the home office, the field, and squads, ensuring consistent messaging, skill development, and execution of company strategy.

• Onboarding & Capability Building: Design and deliver comprehensive remote and in-person onboarding programs for Customer Engagement hires, driving proficiency in scientific/clinical product knowledge and engagement standards.

• Continuous Education & Curriculum Management: Develop and deliver interactive training modules (webinars, e-learning, workshops) on product launches, regulatory updates, and on-label clinical data in compliance with FDA guidelines.

• Dynamic Facilitation: Act as an energetic, credible facilitator across national training events, regional squad meetings, and director-level strategic sessions.

• Certification & Governance: Develop and execute compliant certification strategies across commercial field roles while integrating diverse perspectives and modern adult learning frameworks.

• Field Coaching & Performance Support: Conduct regular field visits and ride-alongs to observe engagement behaviors, offer real-time coaching, and partner with leadership to address performance gaps.

• Cross-Functional Partnership: Serve as the Subject Matter Expert (SME) liaison connecting field teams, Squad Learning Business Partners, and Therapeutic Area Squads to translate complex science into actionable learning tools.

• Learning Innovation & Analytics: Leverage modern learning technologies (AI tools, LMS) and analytics to measure training effectiveness and tie skill development directly to business impact.

Who You Are

• Bachelor's degree in Business, Communications, Education, or a related field (or equivalent professional experience); MBA or other related graduate degree preferred

• 5+ years in the pharmaceutical/biotech industry with facilitation experience.

• 3+ years demonstrated experience leading deliverables across a remote team, and can quickly organize functional teams to design and develop learning projects.

• 5+ years of proven background in delivering highly technical/scientific data to small and large groups.

• Deep understanding of adult learning principles and instructional design models (e.g., ADDIE, SAM).

• Exceptionalpresentation, communication, and virtual/in-person facilitation skills to be used in national meetings, main stage, external events, and director-level meetings with the ability to engage diverse audiences.

• High proficiency with Microsoft Office/Google Workspace, Learning Management Systems (LMS), and virtual training platforms (e.g., Zoom, Teams).

Preferred Qualifications:

• Proven ability to manage a demanding schedule, prioritize tasks, and work independently with minimal supervision in a remote environment. Proven track record for consistently meeting or exceeding goals and objectives.

• Ability to interpret sales and performance data to inform training strategies. Previous experience in completing & implementing attainable business plans.

• Strong relationship-builder capable of earning trust and credibility with both field teams and home office stakeholders.

• Comfortable navigating ambiguity and quickly adapting training content and delivery methods based on changing business needs.

This position is based out of our South San Francisco Genentech Campus.

Relocation benefits are NOT available on this posting.

The expected salary range for this position based on the primary location of South San Francisco, CA is $161,400 - $299,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.