Senior Director, Field Force Excellence

Genentech; South San Francisco (CA); Hybrid; USD 215,000 - 399,000; Full time

Benefits offered by this job

Relocation benefits

Hybrid schedule (3 days on campus)

Job summary

Genentech, based in South San Francisco, is seeking a Senior Director of Insights & Analytics, Field Force Excellence, to lead a team of analytics professionals shaping how data science and predictive analytics empower field customer-facing teams.

You will direct field analytics strategy, incentive governance, territory design, KPI frameworks, and AI-enabled analytics products, partnering with executive leaders to translate commercial strategy into measurable results.

Qualifications

• Bachelor's degree in quantitative/analytical field required.
• 12+ years of progressive commercial ops or analytics in pharma.
• Proven leadership of analytics teams.
• Experience with large-scale cross-portfolio analytics.
• Strong executive communication skills.

Responsibilities

• Define and drive the field analytics strategy.
• Oversee incentive compensation design, modeling, rollout and governance.
• Direct national and subnational territory sizing, alignment and call-planning to maximize ROI.
• Build and monitor KPI frameworks to track field execution and identify opportunities.
• Champion AI-enabled analytics tools embedded in field workflows.
• Coach and develop a 6-8 person analytics team.
• Translate complex data into executive-ready narratives to influence strategy.

Skills

Field analytics

Incentive governance

Territory design

Executive communication

Cross-functional leadership

Data science

Strategic planning

Education

Bachelor's degree in quantitative/analytical field

Job description

The Position

The Opportunity

As the Senior Director of Insights & Analytics, Field Force Excellence, you will serve as a premier strategic leader shaping how Genentech harnesses data science, commercial operations, and predictive analytics to empower our field customer-facing teams. Reporting directly to the Executive Director of Field Analytics & Insights (FAI), you will lead a dedicated team of analytics professionals to optimize sales force effectiveness, territory design, incentive governance, and omnichannel engagement across a multi-billion dollar product portfolio.

• Drive Field Analytics Strategy: Define and execute the overarching field force effectiveness analytical vision, partnering with executive customer engagement leaders to translate commercial strategy into high-impact operational execution.
• Lead Incentive Compensation & Governance: Oversee the end-to-end design, modeling, rollout, and compliance governance of equitable, highly motivating incentive compensation programs across diverse sales teams.
• Optimize Commercial Resource Allocation: Direct national and subnational territory sizing, alignment, customer segmentation, and call-planning initiatives to maximize market reach, field productivity, and ROI.
• Establish Measurement & KPI Frameworks: Build and monitor advanced performance analytics and subnational KPIs to track field execution, diagnose business health, and identify commercial opportunities and risks.
• Advance AI & Analytical Products: Champion the development and adoption of AI-enabled analytics tools and omnichannel account planning capabilities embedded directly into field customer workflows.
• Develop High-Performing Talent: Coach, mentor, and foster an inclusive culture of analytical excellence and continuous learning for a team of 6-8 analytics managers and data specialists.
• Advise Executive Decision-Makers: Synthesize complex data science into intuitive, executive-ready narratives that influence commercial strategy and drive key portfolio decisions.

Who you are

• You have a Bachelor's degree in a quantitative, analytical, business, or life sciences discipline required;
• You have a minimum of 12+ years of progressive commercial operations, sales analytics, or portfolio analytics experience within the pharmaceutical industry.
• Core Functional Expertise: Demonstrated expertise across brand strategy/analytics, field force strategy, segmentation and targeting, and field effectiveness measurement.
• Leadership & Team Management: Proven track record of direct line management, successfully leading, developing, and inspiring a team of analytical professionals.
• Complex Portfolio Analytics: Hands-on experience leading large-scale, cross-portfolio analytics initiatives that directly impacted commercial resource allocation and revenue growth.
• Strategic Acumen: Demonstrated track record of deep business understanding of Pharma, ability to see big picture, connect the dots, and translate ambiguous questions into actionable analytical analytics.
• Operational Excellence & Project Management: Strong track record of managing complex, cross-functional projects simultaneously from strategy through operational implementation.
• Executive Presence & Communication: Exceptional verbal, written, and visual communication skills, with a proven ability to influence executive leadership and translate dense technical analytics into strategic business decisions.

Preferred

• Master's degree (MBA, MS in Business Analytics, Statistics, Data Science, Operations Research, or related life sciences discipline).

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus
• Relocation benefits are available for this posting

The expected salary range for this position based on the primary location of South San Francisco, CA is $214,600/yr to $398,600/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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