Sprinkler Service Technician

Johnson Controls; Westbrook (ME); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits package

On-call rotation compensation

Job summary

Johnson Controls seeks a Field Service Technician specializing in Fire Sprinkler/Suppression to service commercial, industrial, and residential facilities. You will read blueprints, troubleshoot, repair, and maintain sprinkler systems to protect lives and property.

Ideal candidates have 5+ years in the fire sprinkler industry, the ability to lift 50–70 lbs, a valid driver’s license, and willingness to travel overnight. On-call rotations and some weekend hours are required; NICET II is preferred.

Qualifications

• 5+ years of documents experience in Fire Sprinkler/Suppression industry.
• High school diploma or equivalent.
• Ability to read and interpret blueprints, submittals, and manuals.
• Valid driver's license and driving record meeting company requirements.
• Willingness to travel overnight and work on-call rotations.
• Ability to perform physical labor 50–70 lbs.
• Pass pre-employment background and drug test.
• NICET Level II desired.

Responsibilities

• Receive service calls from Service Resource Center.
• Contact customer representatives to ascertain equipment problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
• Follow prescribed troubleshooting procedures and refer to manuals and bulletins.
• Read and interpret blueprints, diagrams, submittals, specifications and manuals.
• Communicate with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding and signatures.
• Participate in an on-call rotation.
• Perform other duties as assigned.

Skills

Fire Sprinkler experience

Blueprints interpretation

Customer service

Physical stamina

On-call readiness

Education

High school diploma or equivalent

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper, and CPVC0, dry, pre-action, deluge and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer's signature
• Participate in a scheduled on-call rotation.
• Perform other duties as assigned.

What we look for

Required

• 5+ years of documents experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High school diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Overnight travel will be required.
• Demonstrate a high level of customer service.,
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• NICET Level II desired.

HIRING HOURLY RANGE: $30-41 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .