Fire Sprinkler Service Technician

jci; Charlotte (NC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an experienced Fire Sprinkler technician to inspect, service, and repair sprinkler systems in commercial, industrial, and residential settings. You will read blueprints and manuals, communicate with customers, and work in varied environments, including ladders and tight spaces.

The role requires a minimum of 5 years in the field, a high school diploma, and a valid driver’s license.

Qualifications

• Minimum 5 years of documented experience in Fire Sprinkler/Suppression.
• Ability to read and interpret blueprints, submittals, and manuals.
• High School Diploma or equivalent required.
• Must be able to follow verbal and written instructions.
• Physically capable of carrying/moving equipment up to 50–70 lbs.
• Able to climb ladders, scaffolding, and work in tight spaces up to 40 ft.
• Willing to work flexible hours, weekends, and participate in on-call rotation.
• Overnight travel will be required.
• Valid driver’s license with acceptable driving record.
• Must pass pre-employment background and drug test.
• Current State Fire Protection License or Journeyman License required.

Responsibilities

• Receive service calls from the Service Resource Center and document issues.
• Contact customer representatives to determine problems with equipment.
• Perform service and repairs on sprinkler systems in commercial, industrial, and residential settings.
• Follow manuals and bulletins to diagnose and repair equipment.
• Read and interpret blueprints, submittals, specs, and product manuals.
• Maintain clear communication with customers to ensure satisfaction.
• Complete service acknowledgements electronically with proper coding and signatures.
• Participate in an on-call rotation as scheduled.
• Perform additional duties as assigned.

Skills

Fire Sprinkler

Blueprints interpretation

Customer service

Follow instructions

Physical stamina

Education

High School Diploma

State Fire Protection License

Journeyman License

NICET II certification

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

What we look for

Required

• 5 years of documented experience in Fire Sprinkler/Suppression industry
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• High School Diploma or equivalent required
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Able to participate in an on-call rotation schedule
• Overnight travel will be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Must possess and retain current State Fire Protection License or Journeyman License valid

Preferred

• NICET Level II certification

HIRING HOURLY RANGE: $23-32(Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.