Sprinkler Service Technician

Johnson Controls, Inc.; Norfolk (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their team. This role involves servicing and repairing fire sprinkler systems across commercial, industrial, and residential settings. The ideal candidate will have extensive experience in the fire suppression industry, a strong ability to interpret blueprints, and a commitment to delivering exceptional customer service. You will be part of a dynamic team that values safety and efficiency while providing opportunities for growth and advancement. If you are ready to make a difference and take your career to the next level, this position offers the perfect opportunity.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) Savings Plan with Company Match

Qualifications

• 5 years of experience in Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and operational manuals.

Responsibilities

• Perform service and repairs on sprinkler systems for various applications.
• Follow troubleshooting procedures to diagnose and repair equipment.

Skills

Fire Sprinkler/Suppression Systems

Blueprint Interpretation

Customer Service

Physical Labor

Safety Guidelines Adherence

Education

High School Diploma or equivalent

Job description

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Contact customer representative and ascertain equipment/systems problems.

• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.

• Participate in a scheduled On-call rotation.

• Perform other duties as assigned.

What we look for

• 5 years of documented experience in Fire Sprinkler/Suppression industry

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals

• High School Diploma or equivalent required

• Must be willing to travel.

• Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements

• Able to participate in an on-call rotation schedule Overnight travel will be required

• Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs

• Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and an ability to learn quickly

• Possess a valid driver’s license and driving record that meets company requirements

• Able to pass a pre-employment background and drug test

Preferred

• NICET Level II