Sprinkler Service Technician

Johnson Controls, Inc.; Knoxville (TN); On-site; USD 40,000 - 75,000; Full time

Job summary

Join a forward-thinking company dedicated to creating innovative solutions in the fire safety industry. This role involves hands-on service and repairs of fire sprinkler systems, requiring a strong background in the field and excellent customer service skills. As part of a diverse team, you'll have opportunities for growth and development while ensuring customer satisfaction. The company offers competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to take on a challenging role that makes a difference, we want to hear from you!

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision Insurance

Health Savings Account (HSA)

401(k) Savings Plan with Company Match

Wellness Program

Qualifications

• 5 years of experience in Fire Sprinkler/Suppression industry.
• Ability to read and interpret blueprints and manuals.
• Strong organizational skills and positive attitude.

Responsibilities

• Perform service and repairs on various sprinkler systems.
• Follow troubleshooting procedures and diagnose equipment.
• Exhibit effective customer service and maintain inventory.

Skills

Fire Sprinkler Systems

Blueprint Reading

Customer Service

Physical Labor

Safety Guidelines Adherence

Education

High School Diploma or equivalent

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Contact customer representatives and ascertain equipment/systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications: this would include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.

Participate in a scheduled On-call rotation.

Perform other duties as assigned.

What we look for

Required

5 years of documented experience in the Fire Sprinkler/Suppression industry.

Experience in reading and interpreting blueprints, submittals, and operational/product manuals

High School Diploma or equivalent.

Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements

Able to participate in an on-call rotation schedule overnight travel when required.

Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs.

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly.

Good communication skills and able to follow instructions.

Possess a valid driver's license and driving record that meets company requirements.

Able to pass a pre-employment background and drug test.

Preferred

NICET Level II

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