Sprinkler Service Technician

Johnson Controls; Billings (MT); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in Billings, MT is seeking a skilled Fire Sprinkler technician to service and repair sprinkler systems for commercial and industrial sites. You will diagnose malfunctions, perform on-site repairs, and ensure systems operate reliably.

Candidates should have 3+ years in fire sprinkler service, a valid driver’s license, and the ability to lift up to 70 lbs. NICET Level II is a plus; strong safety mindset and customer service are essential.

Qualifications

• 3+ years of documented experience in Fire Sprinkler industry performing service and repair to sprinkler and suppression systems.
• Maintain licenses required by National, State and Local codes.
• Must maintain truck inventory for timely response to customer needs.
• Adhere to safety guidelines and procedures at all times.
• Possess a valid driver’s license and driving record that meets company requirements.

Responsibilities

• Follow prescribed troubleshooting procedures and refer to manuals to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, and manuals.
• Demonstrate strong customer service, organization, and quick learning abilities.
• Work independently when required.

Skills

Customer service

Troubleshooting

Read blueprints

Safety conscious

Driving

Education

NICET Level II certification

Job description

Job Description

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre‑action, deluge and fire pumps.

How You Will Do It

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.
• Must have the ability to work alone.

Required

What we look for

• 3+ years of documented experience in Fire Sprinkler industry performing service and repair to Sprinkler and Suppression systems
• Retain any licenses that are required by National, State and Local codes.
• Must maintain truck inventory to ensure timely response to customer needs
• Must adhere to, implement, and follow safety guidelines and procedures at all times
• Possess a valid driver’s license and driving record that meets company requirements
• Follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Must be able to follow, read and understand all safety requirement of the company and the customer

Preferred

• NICET Level II certification is a plus

Salary & Benefits

HIRING HOURLY RANGE: $28-38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.