Sprinkler Service Sales Representative

Allied Fire Protection; McAllen (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading fire protection company in McAllen, TX is seeking a dedicated Sales Service Representative to manage customer relations and proposal preparations. The candidate should have a minimum of 3 years in industry sales, excellent communication skills, and a strong understanding of customer service dynamics. This full-time role emphasizes teamwork and customer satisfaction in a dynamic construction industry setting.

Qualifications

• Minimum education of High School Diploma or Equivalent.
• 3+ years of industry sales track record.
• Previous experience with customer service in an office setting.

Responsibilities

• Transfer deficiencies noted in inspection reports to deficiency logs and prepare proposals.
• Schedule sales appointments and pursue new customers.
• Estimate hard bid contracts and provide a proposal to the customer.

Skills

Strong verbal communication skills

Time management skills

Written communication skills

Team leadership skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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Job Description

• Transfer deficiencies noted in inspection reports to deficiency logs and prepare proposals
• Create deficiency proposals as outlined in SOPs
• Communicate deficiency proposals directly with customer via phone, fax, and/or email
• Follow up and schedule sales appointments
• Commitment to pursue new customers by scheduling sales calls, following up leads, and utilizing outlined market strategies
• Meet or exceed sales budget goals set by service operations manager
• Promote and attend BOMA and other social events while representing Allied Fire Protection in a professional manner
• Promote a positive ongoing relationship with customers and end users
• Estimate hard bid contracts and provide a proposal to the customer on the bid date
• Conduct job site surveys to ensure the accuracy of the estimate
• Prepare assigned reports needed for invoicing (Customer set up sheet)
• Attend service and sales meetings
• Maintain inspection and service sales log for all deficiencies and service bids and proposals
• Submit monthly expense report on due date for manager approval
• Demonstrate effective communication skills when interacting with all internal and external customers
• Assist accounts receivable/collections for overdue service customers
• All other duties assigned

Expectations

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First – Start each meeting with a Safety Topic – internal and external
• Ensure Safe Driving of Company Vehicle or Personal Vehicle
• Complete weekly Bid Logs to track monthly Close Ratios and total Bids Won (i.e. 10-15%, 1.5M)
• Provide estimate and required budget details for all jobs bid
• Provide detailed Scope Sheets for all jobs bid
• Pursue Bid Tabs for all estimates that are not awarded
• Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio
• Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention
• Manage Customer contacts and appointments on Outlook calendar accessible by Manager
• Ensure New Customer Development (minimum of 2 to 4 new customers/year)
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Review Notices and Liens reports, contact customers as needed, and respond to Accounting team with updates
• Submit Expense Reports timely; ensure expenses are targeted and approved in advance
• Maintain an Active Membership with Organizations to promote leads and support customer relationships (2 organizations with 6-8 functions/year)
• Actively Participate in required Weekly/Monthly/Quarterly team meetings
• Use Proposal Numbers – Initials plus year – e.g. SP21-01
• Ensure proper formatting, details are complete, with a professional appearance
• Participate in ongoing training – SOPs, Codes/Technical, Customer Service, Software, etc.
• Review Profitability reports for accuracy and estimation improvement opportunities
• Support and Ensure Adherence with Company SOPs – Job Set Up, Contracts, Change Orders, Accounting Processes, Subcontractors, etc.
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
• Actively participate in Lunch N Learns, events, trade shows, etc.
• Partner with Marketing and Business Development Team
• Know the Allied “Why” – maintain a consistent message

Knowledge

• Minimum education of High School Diploma or Equivalent
• General understanding of Microsoft office products

Work Experience

• Previous experience with customer service in an office setting
• 3+ years of industry sales track record
• Fire Sprinkler or Fire Protection work experience, field experience is a plus

Skills And Competencies

• Strong verbal skills and written communication, and time management skills
• Ability to take direction from upper management
• Accurately complete and maintain all paperwork
• Demonstrate positive teamwork and ability to be a team leader and mentor
• Maintain a clean and safe work environment

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Other

Industries

Construction

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