Sprinkler Service Manager

Insight Global; Garland (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global in Garland, TX is seeking a Sprinkler Service Operations Manager to rebuild and grow the service department after a recent acquisition. You will lead day-to-day service operations, scheduling, technician development, customer service, pricing, dispatching, invoicing, and overall department performance.

The role focuses on restoring revenue growth, establishing standardized processes, mentoring talent, and partnering with the sales team to expand service opportunities and customer

Qualifications

• Fire protection, sprinkler, or life-safety industry experience.
• Experience leading service operations and field teams.
• Strong scheduling, dispatching, customer service, and technician utilization.
• Experience managing service financials including pricing and invoicing.
• Proven ability to implement processes, drive accountability, and improve performance.
• Leadership experience coaching employees and developing talent.

Responsibilities

• Lead daily operations of the sprinkler service department (currently 4 people).
• Manage scheduling and dispatching of service technicians.
• Create work orders, manage job workflow, and oversee invoicing in the ERP system.
• Collaborate with sales estimators to price service opportunities accurately.
• Enhance customer service processes and satisfaction.
• Develop and enforce standardized operating procedures and accountability metrics.
• Coach, mentor, and develop technicians through training programs.
• Monitor KPIs: revenue, utilization, hours, response times, customer satisfaction.
• Assist in recruiting, hiring, and onboarding additional technicians.

Skills

Fire protection

Service operations management

Scheduling & dispatch

Pricing & invoicing

Team leadership

KPIs & analytics

Sales collaboration

Turnaround leadership

Job description

Job Description

The Sprinkler Service Operations Manager will be responsible for rebuilding and growing a fire sprinkler service department that has experienced significant operational challenges following a recent acquisition. This leader will oversee day-to-day service operations, scheduling, technician development, customer service, pricing, dispatching, invoicing, and overall department performance. The goal is to restore revenue growth, improve accountability and standardization, strengthen technician morale, and create a scalable service operation that delivers an exceptional customer experience. This individual will play a key role in driving operational improvements, developing processes, hiring and mentoring talent, and partnering closely with the sales team to increase service opportunities and customer retention.

Day-to-Day Responsibilities

• Lead all daily operations of the sprinkler service department. Currently 4 people.
• Manage scheduling and dispatching of sprinkler service technicians.
• Create work orders, manage job workflow, and oversee invoicing through the company's ERP system.
• Partner with sales estimators to provide accurate and timely pricing for service opportunities.
• Improve customer service processes and ensure high levels of customer satisfaction.
• Develop, implement, and enforce standardized operating procedures and accountability measures.
• Coach, mentor, and develop service technicians through training and technical education programs.
• Monitor department KPIs including revenue, utilization, billable hours, response times, and customer satisfaction.
• Evaluate staffing needs and participate in recruiting, hiring, and onboarding additional technicians.
• Build team morale and foster a positive, collaborative culture during a period of organizational change.
• Review service pricing, profitability, and operational efficiencies to ensure sustainable growth.
• Collaborate with installation, sales, and branch leadership to align service operations with overall branch objectives.
• Support field technicians with escalations, customer concerns, and operational challenges.
• Identify opportunities to grow recurring inspection, testing, maintenance, and repair business.

$90,000 to $130,000. - Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Fire protection, fire sprinkler, fire alarm, or life safety industry experience.
• oWilling to consider candidates coming from hands on tools OR Project Management
• Experience managing service operations, field technicians, or service teams.
• Strong understanding of scheduling, dispatching, customer service, and technician utilization.
• Experience managing service-related financials, pricing, invoicing, and department performance.
• Proven ability to implement processes, drive accountability, and improve operational performance.
• Leadership experience developing and coaching employees.
• Experience working cross-functionally with sales, operations, and field personnel.
• Strong organizational, communication, and problem-solving skills.
• Ability to operate in a turnaround environment and drive change.
• Must pass Pre-Employment Drug Screening includes a 5 Panel Drug Screen that may include:
• amphetamines (including methamphetamines), cocaine, marijuana (only where permitted by law), barbiturates, benzodiazepines, methadone, oxycodone, heroin, opioids, phencyclidine (PCP) and their metabolites
• Must pass a Pre-Employment background check to include
• 7 Year lookback
• SSN Trace
• Criminal Background Check
• Civil Court Records
• Sex Offender Registry Search
• Terrorist List
• Must pass a Pre-Employment Motor Vehicle Report