Springhill Suites Colorado Springs South - Front Desk Supervisor

Aimbridge Hospitality, LLC; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Life Insurance

Job summary

SpringHill Suites Colorado Springs South, operated by Aimbridge Hospitality, is seeking a Front Desk Supervisor. You will lead front desk operations, ensure seamless check-ins/check-outs, and elevate guest satisfaction while guiding a team of associates.

The role emphasizes service excellence and safety in a fast-paced hotel environment. Qualifications include a high school diploma or equivalent, 2–3 years in hospitality, supervisory experience, a valid driver’s license, and relevant

Qualifications

• High school diploma or equivalent is required; college coursework in a related field is helpful.
• 2–3 years of progressive hotel or related field experience required.
• Supervisory experience preferred.
• Valid driver’s license required.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly and manage check-ins/outs smoothly.
• Oversee reservations, VIP requests, and maintain guest satisfaction.
• Track logs, messages, and packages to ensure timely handling.
• Lead a team, train new associates, and address guest concerns while upholding safety and standards.

Skills

Guest experience

Operations

Revenue & rate strategy

Team leadership

Education

High school diploma or equivalent

College coursework in related field

Job description

Springhill Suites Colorado Springs South - Front Desk Supervisor Aimbridge Hospitality

Compensation $20.00/hour

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Experience the best of modern travel at the newly renovated SpringHill Suites Colorado Springs South. Our Colorado Springs hotel offers little extras that add up to something exceptional. Recharge in our suites with Marriott bedding, workspaces, and sofa beds. Savor free breakfast every day and enjoy dining at local restaurants like Rock Bottom Brewery, The Airplane Restaurant, and MacKenzie's Chop House. Stay active at our indoor pool and 24-hour fitness center or head to Valley Hi Golf Course nearby for outdoor recreation. Explore the local area with easy access to top attractions like Garden of the Gods, the U.S. Olympic and Paralympic Training Center, and Cheyenne Mountain Zoo. We're also close to Pikes Peak, Royal Gorge, and Peterson AFB. Our convenient location less than 10 minutes from Colorado Springs Airport makes our venue a great choice for your next event. No matter how long you're in town, make the most of it at SpringHill Suites Colorado Springs. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!