Spotify Online Support Advisor with Spanish and English

Concentrix; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading organization as a Spotify Online Support Advisor, where you'll help users connect with their favorite music. With competitive pay, flexible work hours, and various benefits, this role offers a chance to develop your career in a supportive environment.

Benefits

Competitive salary

Permanent work from home

Fully paid training

Medical insurance

Life insurance

Performance bonus

Internet allowance

Meal vouchers

Holiday pay

Career development opportunities

Team and Concentrix events

Free premium Spotify account after 3 months

Qualifications

• Excellent Spanish language skills (C1) required.
• Advanced level of English (B2) required.
• Experience in customer experience center is an advantage.

Responsibilities

• Support Premium users of Spotify via email, chat, and social media.
• Work in a friendly and positive remote environment.

Skills

Communication skills

Interpersonal skills

Organizational skills

Decision-making skills

Analytical skills

Typing and computer skills

Education

High school education

Job description

Job Title:

Spotify Online Support Advisor with Spanish and English

Job Description

Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love!

Would you like to be a part of a team which supports one of the biggest companies, that provides legal music streaming services? You will demonstrate excellent communication skills and support the Premium users of Spotify via email and chat, on social media, and via the dedicated Spotify Community site.

Are you looking to have a flexible working schedule and work from home in a friendly and positive work environment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!

What you need to have is:

• Strong communication skills

• Excellent Spanish language skills (C1)

• Advanced level of English (B2)

• Work experience in a customer experience center is an advantage

• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)

• Be organized, have decision-making and analytical skills

• Readiness to work on shifts Monday to Sunday

• Team player with a great positive attitude and strong interpersonal skill

• High school education

What do you get from us?

• Competitive salary

• Permanent Work at Home

• Fully paid training

• Medical insurance

• Life insurance

• Performance bonus

• Internet allowance

• Meal vouchers

• Various career development opportunities

• Holiday pay

• Team and Concentrix events

• Getting a free premium account after the 3rd month

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location:

Work-at-home Georgia

Language Requirements:

Time Type:

Full time

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