Spotify Online Support Advisor with Italian and English

Concentrix; Georgia (VT); Remote; USD 30,000 - 45,000; Full time

Job summary

Join Concentrix as a Support Advisor, where you'll provide exceptional customer service to Spotify users from the comfort of your home in Georgia. This full-time role values strong communication and decision-making skills as you assist premium users with their inquiries, all while enjoying comprehensive training and attractive perks.

Benefits

Permanent Work at Home

Fully paid training

Medical insurance

Life insurance

Performance bonus

Holiday pay

Team and Concentrix events

Free premium account after the 3rd month

Qualifications

• Advanced level of English (B2).
• Work experience in a customer experience center is an advantage.
• Ready to work on shifts Monday to Sunday.

Responsibilities

• Provide customer support for Premium users of Spotify via various channels.
• Demonstrate excellent communication skills.
• Assist users through email, chat, and social media.

Skills

Communication Skills

Analytical Skills

Interpersonal Skills

Decision-Making

Organization

Typing Skills

Education

High School Education

Tools

MS Office

Job description

Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love!

Would you like to be a part of a team which support s one of the biggest companies, that provid es legal music streaming service s? You will d emonstrat e excellent communication skills and support the Premium users of Spotify via email and chat, on social media, and via the dedicated Spotify Community site .

Are you looking to have a flexible working schedule and w ork from home in a friendly and positive work environment where you can develop yourself professionally ? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!

What you need to have is :

Advanced level of English (B2)

Work experience in a customer experience center is an advantage

Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)

Be organized, have decision-making and analytical skills

Readiness to work on shifts Monday to Sunday

Team player with a great positive attitude and strong interpersonal skill

High school education

What do you get from us?

Permanent Work at Home

Fully paid training

Medical insurance

Life insurance

Performance bonus

Holiday pay

Team and Concentrix events

Getting a free premium account after the 3rd month

Who are we ?

With 280,000 colleagues all over the world , we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies .

We’re fanatical about our diverse and passionate people all across the world . We embrace all our different cultures , individualities , and personalities because we recognize that all our differences make us stronger together . Concentrix is an equal opportunity employer , and we process applicants without regard to disability , race , color , religion , gender , national origin , age , sexual orientation , gender identity or expression or any other characteristic .

We show our colleagues how important they are by showering them with perks , like a culture of belonging ; clear paths for career development ; professional support , coaching and mentorship programs ; performance-based pay ; a global network of lifelong friends and peers ; and more ! ( Like , lots more .)

Location : Work-at-home Georgia

Language Requirements :

Time Type :

Full time

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