Sportsbook Wagering & Guest Services Associate

Hollywood Casino Morgantown; Morgantown (PA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Morgantown is seeking a team member to join our sports wagering operations in Morgantown, PA. The role involves processing tickets, handling cash, and guiding guests through wagering options in a fast-paced entertainment environment.

Qualified applicants have a High School Diploma or GED and at least 6 months of customer service experience. This position offers a competitive starting wage with tips and a comprehensive rewards package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience or equivalent preferred.

Responsibilities

• Writes, verifies, and processes sports wagers tickets accurately according to policy.
• Maintains a cash bank, accepts payments, and provides correct change.
• Stocks sports book writer/cashier stations with supplies and keeps stations clean.
• Explains wagering rules, betting lines, and odds to guests.
• Creates and enters player tracking cards and assists guests with inquiries.

Skills

Customer service

Education

High School Diploma/GED

Job description

Hollywood Casino Morgantown is seeking a team member to join our sports wagering operations in Morgantown, PA. The role involves processing tickets, handling cash, and guiding guests through wagering options in a fast-paced entertainment environment.

Qualified applicants have a High School Diploma or GED and at least 6 months of customer service experience. This position offers a competitive starting wage with tips and a comprehensive rewards package.