Sportsbook Ticket Writer - Full Time (JJ's)

Caesars Entertainment; Sparks (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Caesars Entertainment in Sparks, NV is looking for a Sportsbook Ticket Writer to join their team. You will deliver outstanding customer service to both novice and experienced bettors, guiding them through the sportsbook's offerings.

Ideal candidates will possess cash handling experience, a high school diploma or equivalent, and strong communication skills. This full-time position requires a flexible schedule, including nights and weekends. A gaming license may also be required.

Qualifications

• 1+ years of cash handling experience in a work setting.
• Ability to work nights, weekends, and some holidays.
• Must be 21+ years of age, pass a background check, and possibly obtain a gaming license.

Responsibilities

• Provide high-level customer service to all sportsbook patrons.
• Assist customers with understanding sports betting options.
• Handle disputes and complaints with professionalism and escalate as needed.

Skills

Customer service skills

Cash handling experience

Communication skills

Basic computer knowledge

Mathematical skills

Education

H.S. Diploma, GED, or equivalent

Job description

Sportsbook Ticket Writer - Full Time (JJ's)

Sparks, NV, United States (On-site)

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Job Summary

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone is made to feel welcome at the sportsbook(s). As an expert in our menu of sports betting options, you will advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

How You Will Create the Extraordinary

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure you adhere to all rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and strike up conversations with customers regarding those options
• Resolve customer disputes/complaints and, when needed, escalating to direct supervisor
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Perform other duties as assigned

What You Will Need

• Basic computer knowledge (Email, MS Excel, internet, etc.)
• Minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Pass a background check
• Obtain a gaming license from the Gaming Control Board and other jurisdictions if required
• High level of customer service
• Work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understand and adhere to compliance requirements set by the company and Gaming Control Board

Physical Requirements

• Stand for extended periods of time
• L lift, pull, or push 25 lbs.
• Write for extended periods of time
• Twist, bend, or reach with no significant barriers

Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity, veteran status, marital status, or any other characteristic protected by law.

The Company reserves the right to make changes to the job description whenever necessary.