SPORTSBOOK TELLER

ViziRecruiter,LLC.; Aurora (CO); On-site; USD 20,664 - 30,307; Full time

Job summary

PENN Entertainment is seeking a sportsbook teller to join our Aurora, Colorado team. You will process wagers, verify and pay winning tickets, and maintain accurate cash balances in a fast-paced casino setting.

A high school diploma and six months cash-handling experience are required. You must be flexible for all shifts, including nights, weekends, and holidays, and provide friendly guest service while explaining betting lines.

Qualifications

• Six months cash-handling experience.
• Strong guest service orientation.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Process sports wagering tickets in accordance with policy.
• Respond to guest requests and concerns professionally.
• Maintain and balance cash bank during shifts.
• Enter player tracking cards.
• Explain wagering rules, betting lines, and odds to guests.
• Provide superior guest service and information on activities.

Skills

Cash handling

Guest service

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Introduction

…

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• The sportsbook teller writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concernsMaintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
• Write Sports tickets in an accurate and timely manner
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service
• Offer information on activities, etc., and direct guests for further information as necessary
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

Requirements

• Must be at least 21 years of age
• High school diploma or GED; or six months experience in guest service operations; or equivalent combination of education and experience
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Minimum of six (6) months cash-handling experience
• Ability for work as part of a team in a high-volume environment