SPORTSBOOK REPRESENTATIVE - PT

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company is seeking an individual to manage sports wager transactions and provide top-notch customer service. The role involves cash handling and ensuring compliance with regulations while maintaining a professional appearance. Candidates must have a high school diploma and at least six months of cash-handling experience. The ideal candidate thrives in a team-oriented, dynamic environment and has a solid understanding of sports. Opportunities for career growth and a comprehensive rewards package are also part of the offering.

Qualifications

• Six months of cash-handling experience required.
• Excellent communication and customer service skills are needed.
• Ability to work in a high-stress environment.
• Good computer literacy and basic math skills.

Responsibilities

• Process sports wagers and payments accurately.
• Maintain a cash bank for assigned shifts.
• Provide excellent customer service to guests.
• Explain wagering rules and odds to guests and provide information as needed.
• Provide friendly guest service and assist guests with information for activities.
• Create and enter player tracking cards.
• Notify management of escalated guest issues or suspicious activity.
• Perform other job-related duties as requested.
• Maintain confidentiality in all departmental and company matters.

Skills

Cash-handling experience

Ability to work in a team

Customer service skills

Working knowledge of sports

Basic computer skills

Communication

Education

High school diploma or equivalent GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.
• Write sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Perform other job-related duties as requested.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• High school diploma or equivalent GED
• Minimum six (6) months of cash-handling experience
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills to calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well‑groomed appearance, adhering to department and company standards