Sportsbook Supervisor - Philadelphia

Live! Casino and Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health coverage for team

Free parking

Tuition reimbursement

Discounted meals

Uniforms provided

Service and Attendance bonuses

Discounts on hotels, travel

Job summary

Live! Casino & Hotel Philadelphia on your doorstep seeks a Sports Book Supervisor to oversee daily operations on the casino floor, enforce gaming rules, and lead a team of writers.

The role focuses on odds updates, ticket handling, and staff coaching to ensure accurate wagering and excellent guest service. Ideal candidates have prior supervisory experience in sports betting, strong communication skills, and the ability to work flexible shifts in a fast-paced environment.

Qualifications

• Supervisory experience required.
• Prior sports betting knowledge preferred.
• Knowledge of Responsible Gaming programs.
• Basic computer input skills.
• Excellent written and verbal communication.
• Ability to thrive in a fast-paced, team environment.
• Self-starter capable of independent work.
• Flexibility to work varied shifts and hours.

Responsibilities

• Supervise daily Sports Book operations for an assigned shift.
• Enforce regulatory rules and internal controls.
• Monitor wagers, update odds, and manage writer tills.
• Authorize winning tickets and approve/refuse wagers.
• Maintain and balance a till for ticketing.
• Assist in training and supervising staff.
• Ensure Title 31 procedures are followed.
• Provide excellent guest service and positive relationships.
• Cover for the Assistant Sports Book Manager when absent.
• Perform other duties as assigned.

Skills

Supervisory experience

Sports betting knowledge

Responsible Gaming

Computer basics

Communication skills

Team player

Independent worker

Flexible hours

Education

High School Diploma

Associate's degree

Job description

Overview

Why We Need Your Talents

Under direction from the Sports Book Lead Supervisor, is responsible for direct supervision of Sports Book writers.

Responsibilities

Skills You'll Need to Succeed

• Supervises the daily Sports Book operations on the Casino floor for an assigned shift.
• Enforces Casino regulatory rules and regulations and Casino internal controls and accounting controls in order to safeguard the company’s assets.
• Assists in monitoring business demands and makes necessary scheduling and staffing adjustments. Assists the Sports Book Assistant Manager with the day-to-day operation of the Sports Book to include training, counseling, and supervision of employees.
• Monitors all monies being wagered and updates the betting odds according to company policy. Assists with the creation of the writer tills.
• Authorizes winning tickets over specified limits and approves and refuses sports wagers as appropriate.
• Maintains and balances a till for use in issuing and redeeming tickets when necessary.
• Must be aware of all Title 31 procedures and logging.
• Promotes superior guest service to both internal and external guests.
• Establishes and maintains positive working relationships with all departments.
• Handles guest service and employee-related issues with composure and professionalism.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Assumes the responsibilities of the Assistant Sports Book Manager in his/her absence.
• Performs other related duties as assigned.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Ensures compliance with all regulatory controls and the state gaming agency.
• Perform other duties as assigned

Qualifications

Skills You'll Need to Succeed

• Previous supervisory experience required.
• Prior sports and sports betting knowledge is preferred
• Must have a thorough knowledge of approved Responsible Gaming Program.
• Basic computer input skills.
• Excellent written and verbal communication skill.
• Ability to thrive in a fast-paced, team-oriented environment.
• Self-starter; ability to work independently in a fast-paced environment to drive both strategy and execution.
• Must be able to work various shifts and flexible hours.

A Few Must Haves

• High School Diploma required; Associate's degree preferred.
• Must be able to qualify for and maintain license as required by the State Gaming Agency.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.