External Job Title Sportsbook Supervisor - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement options

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Hotel/casino discounts

Job summary

Live! Casino & Hotel Philadelphia is seeking a Sports Book Supervisor to oversee daily sportsbook operations on the casino floor. You will supervise writers, monitor wagers, and ensure compliance with gaming regulations while delivering excellent guest service.

The role requires leadership, strong communication, and the ability to work flexible shifts in a fast-paced environment. A high school diploma is required, with an Associate's degree preferred.

Qualifications

• Previous supervisory experience required.
• Prior sports and sports betting knowledge preferred.
• Must have thorough knowledge of the approved Responsible Gaming Program.
• Basic computer input skills.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Self-starter; ability to work independently to drive strategy and execution.
• Must be able to work various shifts and flexible hours.
• High School Diploma required; Associate's degree preferred.
• Must be able to qualify for and maintain license as required by the State Gaming Agency.

Responsibilities

• Supervises the daily Sports Book operations on the Casino floor for an assigned shift.
• Enforces Casino regulatory rules and regulations and internal controls to safeguard assets.
• Assists in scheduling and staffing adjustments; supports day-to-day operation.
• Monitors wagers and updates odds according to policy; assist with writer tills.
• Authorizes winning tickets over limits and approves/refuses wagers as appropriate.
• Maintains and balances a till for issuing/redeeming tickets.
• Follows Title 31 procedures and logging.
• Promotes superior guest service and establishes positive relationships.
• Handles guest service and employee issues with professionalism.
• Extends complimentary services per the comp matrix.
• Represents Assistant Sports Book Manager in absence.
• Performs other related duties as assigned.
• Ensures compliance with regulatory controls and state gaming agency.

Skills

Supervisory experience

Sports betting knowledge

Customer service

Regulatory compliance

Cash handling

Training & coaching

Scheduling & staffing

Interpersonal communication

Problem solving

Independent work

Education

High School Diploma

Associate's degree preferred

Tools

Basic computer input skills

Job description

Overview

Why We Need Your Talents

Under direction from the Sports Book Lead Supervisor, is responsible for direct supervision of Sports Book writers.

Responsibilities

Skills You'll Need to Succeed

• Supervises the daily Sports Book operations on the Casino floor for an assigned shift.
• Enforces Casino regulatory rules and regulations and Casino internal controls and accounting controls in order to safeguard the company’s assets.
• Assists in monitoring business demands and makes necessary scheduling and staffing adjustments. Assists the Sports Book Assistant Manager with the day-to-day operation of the Sports Book to include training, counseling, and supervision of employees.
• Monitors all monies being wagered and updates the betting odds according to company policy. Assists with the creation of the writer tills.
• Authorizes winning tickets over specified limits and approves and refuses sports wagers as appropriate.
• Maintains and balances a till for use in issuing and redeeming tickets when necessary.
• Must be aware of all Title 31 procedures and logging.
• Promotes superior guest service to both internal and external guests.
• Establishes and maintains positive working relationships with all departments.
• Handles guest service and employee-related issues with composure and professionalism.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Assumes the responsibilities of the Assistant Sports Book Manager in his/her absence.
• Performs other related duties as assigned.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Ensures compliance with all regulatory controls and the state gaming agency.
• Perform other duties as assigned

Qualifications

Skills You'll Need to Succeed

• Previous supervisory experience required.
• Prior sports and sports betting knowledge is preferred
• Must have a thorough knowledge of approved Responsible Gaming Program.
• Basic computer input skills.
• Excellent written and verbal communication skill.
• Ability to thrive in a fast-paced, team-oriented environment.
• Self-starter; ability to work independently in a fast-paced environment to drive both strategy and execution.
• Must be able to work various shifts and flexible hours.

A Few Must Haves

• High School Diploma required; Associate's degree preferred.
• Must be able to qualify for and maintain license as required by the State Gaming Agency.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.