Sportsbook Supervisor – Lead Wagering & Guest Experience

ViziRecruiter,LLC.

St. Louis (MO)

On-site

USD 25,000 - 33,000

Full time

14 days+
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Benefits offered by this job

Health insurance
401(k) matching
Performance bonus
Paid time off

Job summary

PENN Entertainment is seeking a Sportsbook Supervisor in Missouri to lead a team in a fast-paced casino environment. You will accurately process wagers, manage cash, explain betting lines to guests, and ensure compliance with regulatory requirements.

Ideal candidates have at least 2 years in a high-volume cash-handling role with supervisory experience, strong English communication, and meticulous attention to detail. This role supports guest service and operational excellence.

Qualifications

  • Must be at least 21 years old.
  • Minimum of 2 years in a high-volume cash-handling customer service role; supervisory experience preferred.
  • Strong verbal and written communication skills in English.

Responsibilities

  • Write, verify, and pay sports wagers per policies and gaming regulations.
  • Maintain cash bank; ensure accurate payments and change.
  • Process wagers and payouts timely and accurately.
  • Explain betting lines and wagering rules to guests.
  • Supervise sportsbook stations; ensure stock and cleanliness.
  • Reconcile cash at shift end; follow cash-handling procedures.
  • Comply with Title 31 and SAR requirements; protect confidentiality.
  • Assist guests with information on property amenities.
  • Create input for player tracking cards.
  • Elevate guest concerns or suspicious activity to management.
  • Perform additional duties as assigned.

Skills

Cash handling
Supervisory experience
Customer service
English proficiency
Attention to detail

Job description

PENN Entertainment is seeking a Sportsbook Supervisor in Missouri to lead a team in a fast-paced casino environment. You will accurately process wagers, manage cash, explain betting lines to guests, and ensure compliance with regulatory requirements.

Ideal candidates have at least 2 years in a high-volume cash-handling role with supervisory experience, strong English communication, and meticulous attention to detail. This role supports guest service and operational excellence.

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