Sportsbook Supervisor – Lead Wagering & Guest Experience

ViziRecruiter,LLC.; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Sportsbook Supervisor in Missouri to lead a team in a fast-paced casino environment. You will accurately process wagers, manage cash, explain betting lines to guests, and ensure compliance with regulatory requirements.

Ideal candidates have at least 2 years in a high-volume cash-handling role with supervisory experience, strong English communication, and meticulous attention to detail. This role supports guest service and operational excellence.

Qualifications

• Must be at least 21 years old.
• Minimum of 2 years in a high-volume cash-handling customer service role; supervisory experience preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Write, verify, and pay sports wagers per policies and gaming regulations.
• Maintain cash bank; ensure accurate payments and change.
• Process wagers and payouts timely and accurately.
• Explain betting lines and wagering rules to guests.
• Supervise sportsbook stations; ensure stock and cleanliness.
• Reconcile cash at shift end; follow cash-handling procedures.
• Comply with Title 31 and SAR requirements; protect confidentiality.
• Assist guests with information on property amenities.
• Create input for player tracking cards.
• Elevate guest concerns or suspicious activity to management.
• Perform additional duties as assigned.

Skills

Cash handling

Supervisory experience

Customer service

English proficiency

Attention to detail

Job description

PENN Entertainment is seeking a Sportsbook Supervisor in Missouri to lead a team in a fast-paced casino environment. You will accurately process wagers, manage cash, explain betting lines to guests, and ensure compliance with regulatory requirements.

Ideal candidates have at least 2 years in a high-volume cash-handling role with supervisory experience, strong English communication, and meticulous attention to detail. This role supports guest service and operational excellence.