Sportsbook Supervisor - Full Time - (Northfield)

Caesars Sportsbook & Casino; Cleveland (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Caesars Digital in Cleveland is seeking a frontline supervisor for our retail sportsbook. You will be the face of the operation, delivering high-level customer service to both regulars and new bettors while guiding a team of ticket writers.

Reporting to the District Manager, you will advise customers on wagering options, maintain regulatory compliance, and promote a welcoming atmosphere. The role emphasizes leadership, mentoring, and strategic initiative to maximize profitability.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.
• Committed to delivering a high level of customer service.

Responsibilities

• Help the Book Manager become aware of operational information to maximize profitability.
• Manage operational costs with a focus on labor and inventory control.
• Hold regular meetings with sports book leadership to develop initiatives.
• Mentor employees to improve ticket writing.
• Drive staff to deliver high levels of customer service to regulars and novices.
• Handle escalated customer complaints/issues as needed.
• Ensure staff follow all company and state gaming rules and regulations.

Skills

Staff Leadership

Communication

Professional Demeanor

Self-Starter

Customer Service

Job description

Job Description

William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Job Description

William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Qualifications

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service

ADDITIONAL REQUIREMENTS:

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke filled environment

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.